Customer Service Supervisor

Do you have experience leading a customer service or order management team? Are you well organised, resilient and confident engaging with internal and external stakeholders at all levels? Would you like to work in a fast-paced, operational environment where planning and communication are critical?

If you take pride in delivering excellent customer service while motivating others to do the same then this could be an excellent opportunity for you!

The Role

We are looking for an experienced Customer Services Supervisor to lead our Customer Service team at Tarmac Stancombe, Flax Bourton near Bristol.

You will work 8 hours per day, Monday to Friday, supporting a busy operational site serving a varied customer base.

This site-based role is easily accessible from Weston-super-Mare, Bristol, Chepstow, Newport, Cardiff, South Gloucestershire and surrounding areas.

WhatYou’llBe Doing

Reporting to theDistributionManager, you willbe responsible forthe day-to-day leadership of the Customer Service team and the delivery of a consistentlyhigh levelof customer service.

Key responsibilities include:

Lead, coach andperformance‑managethe customer service team to deliver outstanding customer service
Ensure the team is effectively resourced,utilisedand motivated
Provide constructive feedback to improve service quality
Identifyskills gaps & organise training
Track & report on key metrics such as response time, callhandlingand order accuracy
Identifyrecurring customer issues and root causes
Ensure compliance with customer policies and procedures
Championbest‑practicesystems and processes, contributing to continuous improvement
Build strong relationships with customers and internal stakeholders across Production, Commercial andlogisticsteams

WhatWe’reLooking For

Previousexperience in a customer service supervisory or leadership role
Strong IT skills, including MS Word and Excel
Experience with Salesforce CRM or similar systems (advantageous, training provided)
Excellent communication skills and a confident telephone manner
Strong organisational skills and attention to detail
A proactive,positiveand solution-focused approach
Ability to remain calm and resilient when working under pressure
An approachable leadership style with the ability to motivate others
Flexibility and collaboration within a team-based environment
A desire to grow, develop and succeed
Experience leading or supervising a customer service, internal sales,logisticsor dispatch/shipping team
Ability to build effective relationships with customers and internal stakeholders
Ability to persuade, manage,motivateand guide othersWhy Tarmac

We don't just offer a job, we offer a career.

Alongside this role, you'll have access to industry-leading rewards, development opportunities, and a culture that puts people first, including:

Bonus scheme
Enhanced holiday entitlement
Contributory pension scheme
Access to the Tarmac Reward website with discounts on retailers, holidays, etc.
Access to our Employee Assistance helpline for free and confidential advice
Access to join our Employee Communities (employee networks) we currently have nine communities inc.(REACH) Religious, Ethnic, Cultural Heritage, LGBTQ+, Parents & carers, Ability, Wellbeing, Female voice and menopause
Training and development opportunitiesTarmac is committed to being a Forces‑friendly employer.If you’re coming from a military background, we’ll support your transition and help you build a successful career with us.

We’re proud to be part of CRH, and even prouder to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.If you need any reasonable adjustments during the recruitment process, just let us know, we’re here to support you.

Ready to build your future?

Click ‘Apply’ to get started. Please note: we sometimes close roles early due to high interest, so don’t wait too long!

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Tarmac Trading Limited