Day Rate Contract | £500pd-£550pd Outside IR35 | UK‑based | Hybrid
We're looking for an experienced Service Architect (Azure & Microsoft 365) to support the operationalisation and go‑live of a newly built managed service for one of our key clients.
This role is focused on turning a newly delivered service into something that can run day‑to‑day - ensuring it is supportable, scalable, clearly understood, and fit for live operation.
You'll act as the bridge between solution delivery, operations, and managed service teams, making sure Azure and M365 services transition cleanly into BAU with the right processes, governance and service models in place.
What you'll be doing
Owning the service architecture and operational readiness for a new managed service built by the client
Designing and documenting support models, service catalogues, RACI, SLAs/OLAs and escalation paths
Working closely with Azure and M365 technical teams to translate designs into supportable live services
Leading service transition and go‑live activities, including early life support and hypercare
Ensuring alignment to ITIL v4 practices and managed service standards
Defining monitoring, alerting, incident, change and problem flows for Azure & M365 platforms
Acting as the key point of assurance that the service is "ready to run" before go‑live
What we're looking for
Strong experience as a Service Architect / Service Design & Transition Lead
Practical, hands‑on knowledge of Azure and Microsoft 365 services (you don't need to be an engineer, but you do need real platform understanding)
Proven experience operationalising cloud‑based managed services
Solid grasp of ITIL v4, service acceptance and transition into BAU
Experience working with multiple stakeholder groups (delivery, operations, client, suppliers)
Comfortable working in ambiguous, build‑to‑run environments
If you're interested in the role and your experience aligns, please click on the link for consideration
Salary description
£500.00 - £550.00 per day