Key Responsibilities
Maintenance & Operations
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Undertake planned preventative maintenance (PPM) on all mechanical and electrical systems including HVAC, lighting, small power, UPS systems, and building management systems (BMS)
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Respond promptly to reactive maintenance requests and building system alarms, diagnosing faults and implementing effective solutions
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Carry out routine inspections of plant rooms, risers, and distribution boards to identify potential issues before they escalate
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Maintain accurate records of all maintenance activities, work orders, and system performance data using computerised maintenance management systems (CMMS) such as Maximo or similar platforms
Client Service & Communication
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Serve as a visible, approachable point of contact for building occupants regarding M&E matters
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Liaise effectively with the client, colleagues, and contractors to coordinate maintenance activities with minimal disruption to operations
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Attend client meetings and provide technical input on building performance, improvement initiatives, and planned works
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Demonstrate JLL's commitment to service excellence through professional conduct and proactive problem-solving
Compliance & Safety
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Ensure all maintenance activities comply with relevant health and safety legislation including CDM Regulations, PUWER, and LOLER
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Undertake risk assessments and method statements (RAMS) for all works
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Maintain up-to-date knowledge of statutory requirements affecting building services, including BS 7671 (18th Edition), Gas Safety Regulations, L8 water hygiene compliance, and pressure systems regulations
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Support the site management team in coordinating statutory inspections including annual electrical testing, gas safety certification, and emergency lighting testing
Continuous Improvement
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Identify opportunities to improve building performance, energy efficiency, and occupant comfort in line with sustainability objectives
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Contribute to carbon reduction initiatives and utility optimisation programmes
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Assist with minor improvement projects and system upgrades as directed by the Engineering Manager or Helpdesk Manager
Qualifications & Experience
Essential
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Recognised electrical or mechanical engineering qualification (City & Guilds Level 3, NVQ/SVQ Level 3, BTEC, or equivalent)
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Current 18th Edition Wiring Regulations (BS 7671:2018) certification
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Inspection and Testing qualification (C&G 2391 or equivalent)
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Proven experience in a building services or facilities maintenance role, ideally within commercial office environments in Central London
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Strong diagnostic and problem-solving abilities across M&E disciplines
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Competent IT skills including Microsoft Office and CMMS platforms
Desirable
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Experience working on high-specification or Grade A office buildings
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Knowledge of BMS platforms (Trend, Tridium, Schneider, Honeywell, or similar)
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Additional certifications such as Legionella awareness training, F-Gas Category 1 certification, or PAT testing
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IOSH Managing Safely or similar H&S qualification
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Driving licence (if applicable for multi-site support)
Personal Attributes
Customer-focused approach with excellent interpersonal and communication skills
Self-motivated with the ability to work independently and as part of a team
Strong organisational skills with meticulous attention to detail
Flexible approach to working hours, including participation in out-of-hours on-call rota
Professional presentation and demeanour suitable for a prestigious corporate environment in Shoreditch's creative quarter
What JLL Offers
Competitive salary (dependent on experience)
Company pension scheme with employer contributions
25 days annual leave plus bank holidays
Professional development opportunities and industry-recognised training
Career progression within a global organisation with strong UK presence
Supportive team environment focused on innovation and excellence
Access to JLL's extensive learning and development resources
Employee assistance programme and wellbeing initiatives
Cycle to work scheme
Salary description
£40000.00 - £46000.00 per year