Client Details
The employer is a well-established organisation within the industrial and manufacturing industry. As a medium-sized company, they are committed to operational excellence and customer satisfaction, providing high-quality products and services to clients.
Description
Respond promptly and professionally to customer inquiries via phone and email.
Process customer orders accurately and efficiently using internal systems.
Coordinate with internal departments to ensure timely delivery of products and services.
Maintain detailed and accurate records of customer interactions and transactions.
Resolve customer issues by identifying solutions and escalating when necessary.
Support the sales team by providing relevant customer information and updates.
Monitor and manage stock levels to meet customer demands effectively.
Contribute to continuous improvement initiatives within the customer service function.Profile
A successful Customer Service Coordinator should have:
Strong communication and interpersonal skills to build positive relationships with customers.
Proficiency in using customer relationship management (CRM) systems and Microsoft Office tools.
Excellent organisational skills with a keen eye for detail.
Ability to work collaboratively within a team and independently when required.
Experience in a customer service role, ideally within the industrial or manufacturing sector.
A proactive approach to problem-solving and a commitment to customer satisfaction.Job Offer
Competitive salary ranging from £26,000 to £29,000 per year.
Hybrid working options to support work-life balance.
Free on-site parking for added convenience.
Opportunity to work in a permanent role within a supportive company culture.If you're a motivated individual seeking a career in customer service within the industrial and manufacturing industry, apply now to join the team in Leeds.
Customer Service Coordinator
Salary description
£26000.00 - £28600.00 per year