Customer Services Engineer

Job Title: Customer Services Engineer
Location: Woolpit, Suffolk
Employment Type: Full-Time, Permanent
Working Hours: 37 Hours a week
Salary: Excellent remuneration package offered

About Us:

Portico GB Ltd is a leading subcontractor to the new build industry based in Woolpit near Bury St Edmunds who supply and install windows, doors, conservatories and wardrobe systems to the new build sector.

The Role:

Due to continued expansion, we are looking to recruit a Customer Services Engineer to join our growing team. This is a varied role involving travel across Essex, the Home Counties, London and Kent, providing remedial and repair works on customers’ windows and doors.

The successful candidate will ideally have experience in fitting windows and doors, or the care and maintenance of them, although this is not essential as full training will be provided. A CSCS card would be advantageous. A full UK driving licence is essential.

During the initial training period, you will work alongside an experienced engineer before progressing to managing your own workload and appointments independently.

Key Responsibilities:

Carrying out remedial and repair works on customers’ windows and doors within agreed timeframes
Visiting customer sites to identify and assess issues requiring attention
Managing and organising your own diary in liaison with the office team
Collating and processing client documentation
Liaising with the office regarding parts and materials required for repairs
Completing accurate reports following each customer visit
Undertaking additional duties and support work when service workloads are quieter
Maintaining a professional and customer focused approach at all times
What we're looking for:

Experience in fitting windows and doors or maintenance work would be beneficial, although full training will be provided
A valid full UK driving licence is essential
A CSCS card would be advantageous
Good organisational and communication skills
Ability to work independently and manage your own workload
A practical and hands on approach to work
Reliable, professional and customer focused attitude
What We Offer:

Excellent remuneration package
Access to a company vehicle
Full on the job training
Friendly working environment with a supportive team
Opportunity to join a growing and established business