This is a key interim leadership role focused on ensuring resident safety, regulatory compliance, service improvement and effective management of complex disrepair cases.
Key Responsibilities:
* Lead and manage the damp, mould and disrepair process across the organisation.
* Oversee complex and high-risk disrepair cases, ensuring timely resolution and excellent resident communication.
* Manage specialist surveyors to deliver high-quality remedial works.
* Ensure compliance with relevant housing legislation, consumer standards and organisational policies.
* Work collaboratively with legal teams in relation to housing disrepair claims and pre-action protocols.
* Develop and monitor performance metrics, KPIs and service improvement plans.
* Support the delivery of resident-focused solutions and drive improvements in customer satisfaction.
* Provide operational leadership to technical officers, surveyors and support staff.
* Produce reports and updates for senior leadership teams.
* Ensure robust health & safety practices are maintained across all works.
Requirements
* Proven experience managing damp, mould and housing disrepair services within social housing or local government.
* Strong understanding of housing legislation, repairs obligations and disrepair claims management.
* Experience managing contractors and technical teams.
* Excellent stakeholder management and resident engagement skills.
* Ability to manage high workloads and deliver service improvements in a fast-paced environment.
* Strong knowledge of compliance, building pathology and property maintenance.
* Relevant housing, construction or surveying qualification desirable
Salary description
£500.00 - £501.00 per day