Applications Support Engineer

I am exclusively recruiting for an Applications Support Engineer to take ownership of the ERP and associated business systems. This long-established and highly respected business with over 100 years of trading history, operates internationally within the retail/FMCG sector. It continues to evolve its technology landscape and invest in the ongoing development of its systems and infrastructure. It will suit a self-starter who is confident working independently while staying closely aligned with both UK and US-based teams.
The Role
You will play a key role in supporting and developing the company’s Sage X3 ERP system, ensuring it continues to underpin critical business processes across sales, finance, stock and e-commerce operations. Alongside day-to-day support, you will help shape system improvements, build reporting capability and enhance workflows across the business.
There is also a genuine forward-looking element to this role, with involvement in potential future migration and development towards BlueCherry ERP. For someone who enjoys variety, ownership and being close to both systems and business users, this is an excellent long-term opportunity.
Key Responsibilities
* Develop and maintain reports, workflows and business processes within Sage X3
* Provide user training and day-to-day support across multiple business functions
* Ensure system reliability across ERP, integrations and connected platforms
* Troubleshoot and resolve system issues quickly to minimise disruption
* Support core operational processes including order processing, invoicing and web sales
* Work across Sales, Finance and Stock modules within Sage X3
* Use Crystal Reports, SEI/Nectari and basic SQL to support reporting and insight
* Support EDI connections and third-party vendor integrations
* Assist with broader IT support, including laptop setup and user onboarding
* Liaise with external IT providers and support US-based IT colleagues where required
* Contribute to future ERP development initiatives, including potential BlueCherry transition
About You
This role will suit someone who is proactive, self-managed and confident working in a remote environment with minimal supervision. You will likely have experience in ERP support or applications management, ideally within retail, FMCG, distribution or supply chain environments.
You should be comfortable working across both technical and business-facing responsibilities, with strong communication skills and a practical, solutions-focused mindset.
Experience with Sage X3 would be highly advantageous, along with exposure to reporting tools such as Crystal Reports, SEI/Nectari and some SQL capability.
What’s on Offer
This is a rare opportunity to join a stable, internationally recognised business where you will have real ownership of systems and the chance to influence future ERP development.
You’ll benefit from a supportive international team environment, and the opportunity to be involved in meaningful systems transformation work over time.
The role is offered on a hybrid basis with three days in the Norwich office