Full Time; Hybrid (time split between Woking, Surrey office and home)
£40,000 – £45,000 per annum
Our client is a specialist technology group helping the UK Public Sector design better digital services and introduce safe, governed AI.
They specialise in user research, service design, accessibility and digital experiences. Their work helps organisations redesign services, so they are easier for citizens to use and more efficient for staff to deliver.
They combine human-centred design with modern digital platforms and AI-enabled workflows to support secure, compliant service transformation across the UK public sector.
Their goal is simple – to help organisations deliver digital services that are intuitive, accessible and built for real-world impact.
Our client is committed to providing equal employment opportunities for all.
Company Benefits:
Hybrid Working
Paid Sick Leave
Enhanced Maternity and Paternity Leave
25 days leave raising to 30 with tenure
Free breakfast, fruit and snacks
Excellent office environment (with pool and table tennis!)
Open and fun culture with awesome company social events
Rail discount cards
Workplace Pension Scheme
Mental Health and Wellbeing Support
Employee Growth Plans
Career and Development Training
Purpose of the Role
As a User Researcher you will play a key role in helping organisations design and deliver effective digital services by understanding the needs, behaviours and challenges of the people who use them.
Working as part of a multidisciplinary consultancy team, you will plan and deliver user research across discovery, design and service improvement work. You will be expected to work with a good level of independence, turning research into clear, practical and evidence-based recommendations for clients and internal teams.
Your work will support both customer-facing and internal service improvement, ensuring digital services are intuitive, accessible and aligned with real user needs, while also helping organisations identify where AI, automation and digital tools can responsibly improve user experience and operational efficiency.
Job Specification:
Plan, design and conduct user research across discovery, service improvement and digital transformation projects, using appropriate methods based on the problem, context and decision risk.
Understand user needs, behaviours and stakeholder requirements, ensuring digital services are designed around real user insights.
Work with consultants and stakeholders to deliver research activities including interviews, user journey mapping, scenario testing and persona development to inform service design.
Design and facilitate usability testing, including participant recruitment, moderation, analysis and reporting of findings.
Conduct research across both customer-facing and internal operational services, identifying barriers, inefficiencies and opportunities to improve service delivery.
Analyse research findings and present clear, evidence-based insights and recommendations to internal teams and project stakeholders.
Identify opportunities where digital platforms, AI and automation could responsibly improve service delivery, operational efficiency and user experience.
Work collaboratively within multidisciplinary teams including designers, developers, analysts and delivery managers to design connected digital services that work for both users and the organisations delivering them.
Continuously improve how our client delivers research by exploring new methods, tools and technologies, including AI-supported research approaches, that enhance the efficiency and impact of research.
Minimum Required Experience (including personal qualities):
Excellent attention to detail and exceptional written and verbal skills with proven ability to clearly present user research insights to stakeholders.
3+ years’ experience working in user research or user-centred design teams within digital service environments.
Experience working in multidisciplinary digital teams within a consultancy or professional services environment.
Experience planning and conducting end to end qualitative and quantitative user research, including interviews, usability testing and user requirements gathering.
Ability to translate research insights into clear service improvements, identifying opportunities where digital platforms, AI and automation can enhance user experience and operational efficiency.
Confident using AI and modern productivity tools to support research workflows, such as synthesis, analysis support, preparation, or prototyping, while maintaining ownership of judgement, evidence and final recommendations.
Experienced in research and analytics platforms (UX Tweak, Google Analytics, GTM, SmartSurvey) and collaboration tools like Asana.
Nice To Haves:
Experience working on UK public sector digital services.
Familiarity with the GDS Service Standard or Government Service Manual.
Experience researching internal operational services as well as public-facing services.
Awareness of accessibility and inclusive design principles, including WCAG.
Minimum Required Qualifications
Degree in Human Computer Interaction, Psychology, Social Research, Design, or a related discipline or equivalent practical experience in user research or user-centred design
Salary description
£40000.00 - £45000.00 per year