Normanton
Monday to Friday 8.30am - 5.30pm
£28K plus bonus and excellent benefits
Our client is actively recruiting for a Hire Administrator, In this important role within the Company, you will provide high level administration support and co-ordination to the Hire Desk team. You will strive to ensure that all administrative tasks are completed in a timely and efficient manner. With a keen eye for detail, you will understand the need to provide a seamless service to our customers in all areas of the Company’s business activity.
Responsibilities
Act as initial point of contact for department emails, monitoring, co-ordinating and administering the central admin email account
Support colleagues to ensure customer issues are kept to a minimum, and where they do occur, that they are resolved quickly and with a positive outcome
Carry out administrative tasks triggered by customer enquiries, working with care and efficiency
Respond to all phone calls and e-mails effectively and professionally
Ensure all customer contact is recorded on the customer’s record, and follow-up actions are completed in a timely manner
Communicate confidently and effectively during dealings with customers
Conduct quality checks in line with departmental procedures
Carry out the administration duties associated with machine off-hires
Effectively co-ordinate machine breakdown support
Report any opportunities and threats to the Head of Hire, escalating concerns and suggestions for improvement
Proactively seek new ways of ensuring the highest levels of customer service
Teamwork:
Work closely with the Sales team, Cross Hire team and other members of the Hire Desk team to ensure an efficient and professional service
Demonstrate the Company Values in everything you do
Skills Required
Previous experience within a Customer Administration role
Used to working within a fast paced environment
Provide accurate Admin support to the team
If you would like any further details please forward your CV for consideration. Mpeople, are a recruitment business acting on behalf of our clients, if you do not receive a response withing 5 days please presume you have been unsuccessful on this occasion
Salary description
£28090.00 - £29000.00 per year