Location: Central Bristol
Pay rate: £13.49 per hour
Duration: Temporary Ongoing
Hours: Monday–Friday, 8:00am–6:00pm (shift-based)
Start Date: ASAP
A dynamic and progressive organisation is seeking a Credit Control Assistant to join its Central Operations Support Hub. This role is key in managing rent arrears, improving income performance, and delivering a professional and empathetic service to residents and guarantors.
Working closely with Property Teams, Finance, and Central Operations, you will support proactive arrears management, customer engagement, and accurate data recording to aid decision-making.
Key Responsibilities
Contact residents and guarantors via phone, SMS, and email, handling inbound and outbound queries.
Manage arrears conversations with empathy, clarity, and professionalism.
Proactively chase overdue payments in line with policy and priorities.
Signpost customers to appropriate support where needed.
Maintain accurate case notes, system updates, and arrears tracking.
Record interaction outcomes, including arrears position before and after contact.
Identify and resolve missing or incomplete payment information.
Prioritise workload using arrears ageing (30/60/90+ days).
Arrange and manage follow-ups for agreed payment commitments.
Escalate cases where appropriate.
Ensure data accuracy across all systems and trackers.
Work collaboratively with internal teams to resolve arrears cases efficiently.
Essential Skills and Experience:
Strong communication and listening skills.
Experience in outbound and inbound customer contact.
High level of accuracy and attention to detail.
Background in customer service, finance, or credit control.
Desirable
Experience using Salesforce and SharePoint
Strong Microsoft Office skills (Excel, Outlook, Word).
Additional Information
Office-based role at Bristol Head Office.
Shift-based working between 8:00am and 6:00pm, Monday to Friday.
Full training provided
Modern working environment
This is a great opportunity for someone confident in communication, detail-focused, and comfortable working with queries of a financial nature
Salary description
£13.49 - £13.49 per hour