Administrator – Refurbishment

Permanent - Full Time – 40 Hours

An exciting opportunity has arisen within our growing Refurbishment business for an Administrator to join a newly created Healthy Homes team within a wider dynamic Partnership team.

Working from our Nottingham office as part of a wider delivery team and reporting to the Project Manager, you will be responsible for providing contract administration and call‑handling support across our refurbishment programmes. Your role will include assisting with the collection and processing of data to ensure both the client’s system and our in‑house platform, Easybop, are accurately maintained and regularly updated. You will also support the administrative coordination of the service, including arranging appointments with tenants and sub‑contractors to ensure the smooth delivery of works.

We are seeking a proactive, engaging individual with exceptional communication skills and a strong background in customer service. You will bring excellent administrative abilities, confidence in using Microsoft Office, and ideally some experience with systems such as Total Mobile, Risk Hub, or Easybop. A professional telephone manner and a genuine enthusiasm for engaging with customers are essential.

You will be an experienced administrator with a proven ability to manage workloads effectively across planned maintenance programmes, supported by strong knowledge of both internal and external delivery processes.

Benefits

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Bonus entitlement based on performance KPIs

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Holidays - 26 days

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Life Assurance

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Pension

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Private medical insurance

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Ability to purchase additional holiday

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Access to discount portal

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Cycle to Work scheme and the Lovell Way to EV

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Digital GP

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Employee assistance programme

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Sharesave scheme

As an Investors in People Gold award employer, Lovell is the UK’s leading provider of mixed tenure affordable homes and has a reputation for innovation and excellence in the delivery of high-quality housing development and regeneration projects.

We are committed to enhancing the communities in which we work, building quality homes for real people and looking after our own people; developing talent is key to achieving this. We understand that the success of our organisation comes from the strengths, skills and personalities of our people. Lovell is an equal opportunities employer who encourage and value diversity and inclusion within our teams.

The Lovell culture is one that has been successful for many years. It is based on empowering colleagues to make decisions at a regional and local level, and to challenge the status quo whilst working as one to achieve our goals and make Lovell a great place to work for all