Location: Greenwich (on-site)
Contract: Temporary (8 weeks holiday cover)
Reports to: Senior Property Manager / Operations Director
Role Overview
Responsible for the day-to-day management of a residential estate, ensuring high-quality services, strong customer experience, and compliance with KPIs and contractual standards. The role covers operations, contractors, health & safety, and support with budgets and service charges.
Key Responsibilities
Operations
Manage daily estate operations and service delivery
Oversee cleaning, security, maintenance, grounds, and waste services
Maintain high estate standards and appearance
Manage repairs, maintenance, and resident requestsCustomer Service
Deliver excellent service to residents and occupiers
Handle feedback and resolve complaints quickly
Communicate updates on works and disruptions
Build strong relationships with residents and stakeholdersContractor Management
Manage suppliers and contractors on site
Ensure compliance with contracts, KPIs, and safety procedures
Conduct reviews, audits, and performance meetings
Approve permits, RAMS, and safe systems of workHealth & Safety
Ensure compliance with H&S, fire, and legal requirements
Monitor risk assessments and safety actions
Carry out site inspections and manage incidents
Oversee emergency proceduresFinance Support
Assist with budgets and cost control
Support service charge management and reporting
Review supplier costs and identify savingsReporting & Admin
Maintain accurate records and systems
Produce monthly reports
Track actions from audits and inspectionsCollaboration
Work closely with the Senior Property Manager
Liaise with landlords, residents, and stakeholders
Support continuous improvement initiatives
Skills & Experience
Essential
Experience in facilities or residential estate management
Strong customer service and communication skills
Experience managing contractors and services
Knowledge of health & safety compliance
Budget or service charge exposure
Good IT skills (MS Office, especially Excel)Desirable
IOSH / NEBOSH qualification
Experience with reporting and KPIs
Experience managing large estates
Knowledge of service charge processesPersonal Qualities
Customer-focused and professional
Organised and proactive
Strong problem-solving skills
Able to manage multiple priorities
Focused on high standards and improvementSuccess in the Role
Smooth day-to-day estate operations
High resident satisfaction
Contractors deliver safely and effectively
Costs are well managed
Strong support to senior management
KPIs and service standards consistently met
Salary description
£500.00 - £500.00 per hour