Department: Operations / Administration
Reporting To: Directors / Operations Manager
Location: Oldbury
Salary: £26,000 - £28,000 per annum
Contract Type: Full-Time / Permanent
Role Overview
We are looking for an organised, proactive, and detail-focused Business Admin Support professional to support the day-to-day operations of the business across administration, payroll, education services, compliance, and operational functions.
The successful candidate will play a key role in ensuring smooth internal processes, excellent communication across teams, and high standards of support for staff, tutors, clients, and external stakeholders.
This role requires excellent organisational skills, the ability to manage multiple priorities, and confidence working in a fast-paced environment.
Key Responsibilities
General Administration
Provide day-to-day administrative support across the business
Answer and direct incoming telephone calls and email enquiries
Maintain accurate records, databases, and internal systems
Prepare and distribute reports, meeting notes, and business updates
Support onboarding and administration for new staff and contractors
Coordinate office supplies and general workplace requirements
Process staff expenses and administrative documentation
Support internal communication across departments and teams
Assist with staff engagement initiatives and reward schemes
Ensure administrative tasks are completed accurately and within required timescales
Payroll & Finance Administration
Support payroll processing and timesheet administration
Assist with invoicing and finance-related administration
Respond to payroll and payment enquiries professionally and efficiently
Maintain accurate payroll and finance records
Support the processing of payroll documentation and related paperwork
Operational Support
Coordinate meetings, inductions, and online training sessions
Support the administration of active assignments and operational activities
Liaise with managers and team members regarding updates and requirements
Assist with scheduling, tracking, and maintaining operational records
Provide administrative support for ongoing projects and service delivery
Compliance & Data Administration
Maintain accurate compliance and audit records
Monitor documentation and follow up outstanding information where required
Support training enrolment, tracking, and completion monitoring
Ensure company systems and records are updated accurately
Assist with maintaining compliance processes and internal procedures
Communication & Reporting
Communicate professionally with staff, clients, contractors, and external stakeholders
Send routine communications, updates, and information requests
Gather and review feedback information and escalate where appropriate
Produce reports and summaries for management teams
Support the coordination and distribution of business information
Person Specification
Essential Skills & Experience
Previous administration or office support experience
Strong organisational and time management skills
Excellent written and verbal communication skills
High level of accuracy and attention to detail
Ability to manage multiple tasks and deadlines
Confident using Microsoft Office systems including Word, Excel, Outlook, and Teams
Ability to work independently and collaboratively within a team
Professional and confidential approach to work
Desirable Skills & Experience
Experience within education, recruitment, or professional services environments
Familiarity with payroll or finance administration
Experience using CRM or database systems
Understanding of compliance and data management processes
Business Administration qualification or equivalent
Personal Attributes
Reliable and dependable
Proactive and solution-focused
Positive and adaptable attitude
Strong interpersonal skills
Ability to build professional relationships with internal and external stakeholders
Willingness to learn and develop within the role
Benefits
Competitive salary
Ongoing training and development opportunities
Supportive working environment
Career progression opportunitiesPension scheme and holiday entitlement
Salary description
£26000.00 - £28000.00 per year