Customer Service Administrator

Job Purpose

As a Customer Service Administrator, you will deliver high-quality support to customers while managing administrative processes linked to repair operations. You will handle enquiries, coordinate repairs, and ensure smooth day-to-day customer account management.

Key Responsibilities

* Act as a key point of contact for customer enquiries via phone and email

* Manage repair orders, including both in-house and subcontracted work

* Prepare quotes for repairs, products, and services

* Support customer accounts from initial enquiry through to payment

* Raise purchase orders in line with company procedures

* Coordinate with production teams to meet delivery targets

* Manage customer forecasts, reports, and general administration

* Assist with import/export activities where required

* Help improve turnaround times, delivery performance, and cost efficiency

* Ensure compliance with all regulatory and company standards

Requirements

* Experience in a customer service or administrative role

* Strong communication and organisational skills

* Ability to manage a high workload and complex queries

* Good attention to detail and problem-solving skills

* Team-oriented with the ability to work cross-functionally

* Degree or equivalent (preferred)

* Aviation or regulatory knowledge is an advantage