Leasehold (Section 20) Administrator

Client

Local Authority in Newham

Job Title

Leasehold (Section 20) Administrator

Pay Rate

£18.92 an hour PAYE/£24.63 an hour UMBRELLA. (£34,416 - £36,522 p.a.)

Hours

36 Hours a week(Mon-Fri)9AM-5PM

Duration

18 Month Contract

Location

HYBRID WORKING-2-3 Days in Dockside office,newham

Description

1. Purpose of the Role

To provide comprehensive administrative support to the FED Programme Leaseholder Engagement Team, ensuring all work is correctly organised, records are accurately maintained, meeting notes are taken and distributed, systems data is checked and validated, and the team operates efficiently.

Key Responsibilities

Records Management and Data Quality

Maintain accurate and organised records across all programme documentation, correspondence, and case files
Perform regular data quality checks on the housing management system, identifying and correcting errors or gaps
Reconcile programme data between different systems (housing management, S20 tracker, contractor schedules)
Ensure all case records have complete audit trails with correctly dated and filed documentation
Maintain the master programme tracker, updating case statuses, milestones, and outcomes
Archive completed cases in accordance with retention policies

Meeting Support and Minute-Taking

Coordinate team meetings, Programme Board meetings, and other programme meetings
Prepare agendas, collate papers, and distribute meeting packs in advance
Attend meetings and take accurate, comprehensive minutes
Distribute minutes promptly and track action points to completion
Maintain a log of decisions made and actions agreed
Book meeting rooms, set up video conferencing, and manage meeting logistics

Correspondence and Document Management

Prepare, format, and issue standard correspondence including S20 notices, letters, and reminders
Maintain templates for all programme correspondence, ensuring version control
Process incoming post and emails, logging and distributing to appropriate team members
Manage the team's shared filing systems (electronic and physical) ensuring documents are correctly stored
Prepare mail merge runs for bulk correspondence to leaseholders
Ensure proof of postage and delivery records are maintained for all statutory notices

Systems Administration

Input and update data on the housing management system accurately and promptly
Run system reports for the Team Leader, including caseload reports, KPI data, and progress summaries

Essential Criteria

Proven experience in an administrative role, preferably in a housing, local government, or public sector environment
Excellent organisational skills with strong attention to detail and accuracy
Experience of maintaining records, databases, and filing systems
Proficiency in Microsoft Office, particularly Word, Excel, and Outlook
Experience of taking minutes at meetings and producing accurate written recordsAdecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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