Change Delivery Manager

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire

Change Delivery Manager

About the role

Our Change and Transformation is key to enabling the business achieve its strategic goals.  We are looking for a Change Delivery Manager to lead significant and high priority outcomes both directly and through others.

 

What you’ll do

As a Change Delivery Manager you will use your experience to lead business wide change which will include;

Bringing cross functional resources together to tackle a wide range of business problems

Providing clear communication and coordination between delivery teams and wider business stakeholders

Adapting your methodology and style to suit different scenarios

Challenging and stress testing plans, scope and delivery approaches  

Dealing with ambiguity and navigating when processes are not clearly defined or understood

Identifying ways to improve overall efficiency and ways of working of delivery teams

 

 As a Change Delivery Manager, you will adapt your leadership or coaching style to the individual or group you are leading and/or influencing.  A proven leader with a wealth of experience in delivering outcomes, that requires cross-functional working and responsibility.

 Your excellent communication and influencing skills will ensure that you engage with teams and wider stakeholders to embed ways of working and be a pro-active part of creating a culture of transparency across all aspects of change delivery.

 

You will utilise appropriate delivery approaches and techniques to drive and deliver end-to-end delivery.  You will ensure the successful implementation and review of change in a dynamic and well governed manner.

 

You take a consistent and ongoing approach to planning, forecasting, managing uncertainty, metrics and measurements, contingency planning and delivery. You can communicate plans, planning assumptions and progress to a range of stakeholders. You can manage risks, issues and dependencies at a team level as well as governance and status reporting. You can maintain the cadence of delivery and manage the relationships between different people within and across teams. You can use judgement to escalate when appropriate.

 

You can build successful cross functional delivery teams. You can understand team styles and how people work together. You can maintain, influence and motivate a team. You can give and receive constructive feedback, enabling a strong feedback loop. You can ensure the health of a team and support conflict resolution, improving team performance. You can ensure that the team works in a transparent way and that the work is understood externally. You can create an open and collaborative working environment.

 

You will drive a strong culture of continuous improvement and innovation across teams.  

You are outcome driven. You challenge the status quo, take note of what’s not working and strive to break down barriers and change approach where it impacts the pace of the teams. You can influence and make positive changes to the team.

 

You seek a firm understanding of how Capital One, as a business, functions and the business context surrounding decisions and changes.  You can demonstrate flexibility, adaptability and a willingness to learn and also seek to teach and coach others through our change community. 

 

You can recognise how people work together, creating the best team makeup depending on the situation. You can help teams maintain a focus on delivery while being aware of the importance of personal development to sustained effectiveness.  

 

What we’re looking for

Proven experience of delivering change in a fast paced environment, utilising a variety of delivery methodologies including Agile and MSP

Excellent problem solving & analytical skills, providing structured thinking and understanding to problems, transforming them into actionable work for teams, coupled with an unwavering desire to deliver for our customers and business

Proven experience of managing cross team dependencies, risks and issues

You are confident in leading through ambiguity, in a fast paced, changing environment

Strong relationship building and collaboration skills to steer and guide teams and stakeholders up to Director/Sponsor level.

A credible track record of improving the effectiveness of delivery

Proven experience of managing cross team governance and reporting

Comfortable working in a complex regulated environment (experience is desirable)

Excellent communication and influencing skills allowing you to engage with teams and wider stakeholders and create a culture of transparency across all aspects of delivery.

A high level of emotional intelligence allowing you to read a room

A passion for leading and coaching other delivery resources to support growth of wider team

 

Where and how you'll work

This is a permanent position based in our Nottingham office.  

 

We have a hybrid working model which gives you flexibility to work from our offices and from home. 

 

We’re big on collaboration and connection, so you’ll be based in our offices 3 days a week on Tuesdays, Wednesdays and Thursdays.

 

Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you.

 

What’s in it for you

Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation

We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers)

Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave

Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café

 

What you should know about how we recruit

We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages.

 

We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few:

REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies

OutFront – to provide LGBTQ+ support for all associates

Mind Your Mind – signposting support and promoting positive mental wellbeing for all

Women in Tech – promoting an inclusive environment in tech

EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry

Capital One is committed to diversity in the workplace.

If you require a reasonable adjustment, please contact   All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.

For technical support or questions about Capital One's recruiting process, please send an email to

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Who We Are

At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good