Job Description:
Who we are?
Europa Worldwide Group is an ambitious and independently owned logistics business. We operate across three divisions - Europa Road, Europa Air & Sea, and Europa Warehouse – and our continued success has earned us a place in The Sunday Times Top Track 250 for three consecutive years.
With 15 sales offices across the UK and Ireland, plus a strong and expanding international footprint in Europe, and countries such as, Hong Kong, China, India, and Dubai, we’re investing heavily in our people, our infrastructure, and our future.
If you’re looking to be part of a forward-thinking organisation where your contribution genuinely makes an impact, Europa is a place where you can grow and thrive.
We are looking for:
A European Operator to join our Dartford team. In this role, you will play a key role in managing services to and from Europe, acting as the primary point of contact for all associated overseas partners.
You will be responsible for the smooth, efficient coordination of Europe controlled business generated by our internal commercial branches, as well as business managed by our international partners. In this role, you will ensure all assigned services and partner relationships are handled cost-effectively while consistently meeting, and exceeding, customer expectations.
Some of the many benefits we can offer in return:
- Flexible Hybrid Working: 3 days on site and 2 days from home, this will be 4 week rolling rota, your days on site will change each week.
- Hours Monday to Friday 9am to 5.30pm.
- Convenient Onsite Amenities: Free car parking and an onsite canteen
- Generous Time Off: Benefit from 25 days of annual leave plus all UK bank holidays.
- Comprehensive Support: Receive bereavement leave and sick pay when you need it most.
- Wellbeing Focus: Access our employee wellbeing programme for your overall health and happiness.
- Generous referral bonus.
- Work-Life Balance: Thrive in a fantastic working culture that promotes an excellent work-life balance.
- Recognition Programs: Celebrate your contributions with our charity 50-50 and long service awards.
What you will be doing:
- Act as first point of contact for Europa branch network and overseas partners, escalating issues as required
- Controlling the arrival of cargo into the hub ensuring the freight is available to be delivered on time.
- Arranging deliveries with customers (external and internal) and partners to agreed SLA
- Communicating with customers (external and internal) and partners to manage ongoing relationships
- Research and understand financials of the service to find more profitable means to operate and making the optimum commercial decisions to reduce real cost
- Investigate cost saving with COT’s/DOT’s and routing options – maximising operating efficiency
- Planning of groupage departures
What you will bring to the role:
- Experience in an operational, customer service or support role within the logistics sector.
- Strong, confident personality, with customer service or operation sales background.
- Time management and communication skills.
- Excellent at building relationships with internal and external customers.
- The ability to prioritise and to pro-actively deal with situations and use initiative.
- Driven to succeed within the workplace.
Europa Worldwide Group do not accept agency CV submissions unless specifically requested/ engaged with the role by the Internal Recruitment Team. Please do not submit speculative CV’S to our Recruiters, Employees, Hiring Managers, or any branches/locations directly. Europa will not be responsible for any fees related to CV’s received in this unsolicited manner.
Please note - if you submit your CV, you are giving Europa Worldwide Group Ltd, and its subsidiaries consent to hold your personal data. All applications will be dealt with according to General Data Protection Regulations.
Europa Worldwide Group are committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Please note that an offer of employment is subject to the completion of satisfactory pre-employment checks.