Collections Specialist - Mortgages - Central Manchester (Hybrid)
Map Room is partnering with a leading UK Bank to engage experienced Collections specialists for an ongoing project. This will be a combination of inbound and outbound proactive customer outreach. This is an excellent opportunity to join a professional, high-performing team where customer outcomes, compliance, and fairness are at the core of everything you do.
As a Collections specialist, you will manage outbound customer engagement to support customers in financial difficulty, ensuring interactions are conducted with empathy, professionalism, and in line with regulatory standards.
Role Profile.
- Proactive outbound contact with customers in financial difficulty.
- Negotiating sustainable repayment solutions tailored to individual circumstances.
- Identifying vulnerability and taking steps to minimise any customer harm.
- Maintaining accurate records and ensuring all activity is compliant with regulatory and internal policies.
- Delivering fair, customer-centric outcomes while achieving agreed performance objectives.
Requirements:
- A minimum of 2 years' experience in secured collections in financial services.
- You must have experience in Mortgage collections.
- You must be available to work in Manchester 2 days a week.
- Strong communication and negotiation skills with a results-driven mindset.
- A professional, empathetic, and customer-focused approach.
- Confidence in handling sensitive conversations and identifying vulnerable customers.
- Ability to balance commercial outcomes with regulatory and ethical considerations.
Reward:
- Hybrid working in Manchester
- Competitive Day Rate
- 6-month contract with potential to extend
- Opportunity to work within a reputable UK Banking environment
If you haven’t done contracting work before or are moving from a permanent role, we can support you every step of the way and make the process straightforward and stress-free.