Responsible for managing a direct operations and estimating function within the fitted furniture and interiors sector, overseeing the customer journey from initial enquiry through to final installation. The role combines team leadership, operational management, and estimating responsibilities, supporting both private residential customers and SME housing developments.
Key Responsibilities - Team Leadership & Operations
* Manage and support the direct team to ensure high standards of customer service and project delivery.
* Oversee day-to-day operational activities, ensuring projects progress efficiently from enquiry to installation.
* Coordinate internal teams including design, manufacturing, installation, and customer service functions.
* Monitor workflow, project timelines, and customer communications to maintain service standards.
* Support team development through coaching, training, and performance management.
Estimating & Commercial Support
* Prepare accurate cost estimates for fitted furniture and interior projects across SME developments.
* Analyse drawings, specifications, and tender documentation to determine material, manufacturing, and installation costs.
* Produce detailed pricing breakdowns and ensure all project costs are clearly documented.
* Work closely with project managers, designers, and suppliers to ensure estimates remain competitive and commercially viable.
* Support the tendering process by reviewing specifications and preparing accurate quotations.
* Contribute to cost control and profitability by maintaining accuracy in estimating and pricing activities.
Design & Project Collaboration
* Collaborate with design teams and, where required, support or produce design concepts aligned with project requirements.
* Ensure proposed solutions meet quality, manufacturing, and installation standards.
* Liaise with suppliers and production teams to confirm specifications and delivery requirements.
* Assist in resolving project and installation issues to maintain customer satisfaction and project efficiency.
Skills & Experience
* Strong leadership and team management experience.
* Proven background in estimating, project coordination, or operations within fitted furniture or interiors.
* Ability to interpret technical drawings, specifications, and tender documents.
* Strong commercial awareness with experience preparing detailed quotations and pricing breakdowns.
* Excellent organisational and communication skills.
* High attention to detail and accuracy.
* Strong understanding of manufacturing and installation processes within the furniture or interiors sector.
* Ability to manage multiple projects and deadlines simultaneously.
* Customer-focused approach with strong relationship management skills.
ST TALENT are the recruitment consultancy managing this vacancy
Salary description
£38000.00 - £40000.00 per year