This is a newly focused role created to support the management of rent increases following the abolition of traditional tenancy renewals. The successful candidate will act as the main point of contact for tenants regarding Section 13 notices, handling communications sensitively and professionally while negotiating mutually agreeable outcomes wherever possible.
This opportunity would suit someone with a background in tenancy progression, lettings administration, or residential lettings negotiation who is confident dealing with tenants, experienced in negotiation, and comfortable managing conversations around rent increases and tenancy changes.
Key Responsibilities
* Serving Section 13 notices to tenants in line with current legislation and company procedures
* Acting as the primary point of contact for tenants regarding rent increase discussions
* Negotiating rental increases with tenants where required
* Building positive relationships with tenants while balancing landlord expectations
* Managing tenant objections and finding commercially viable solutions
* Liaising closely with landlords and internal property teams throughout the process
* Maintaining accurate records and updating internal systems accordingly
* Ensuring all communication is compliant, professional, and customer-focused
* Where tenants choose to vacate, smoothly handing over the process to the End of Tenancy team
* Supporting the wider lettings department with administrative duties where necessary
Ideal Candidate
* Previous experience within residential lettings, tenancy progression, or lettings administration
* Strong negotiation and communication skills
* Experience managing tenancy-related conversations and tenant relationships
* Good understanding of the lettings process and current rental market
* Organised, detail-oriented, and able to manage a high volume of cases
* Confident handling challenging conversations in a professional manner
* Ability to work collaboratively within a busy office environment
* Knowledge of Section 13 notices or tenancy legislation would be advantageous, although training can be provided
This Role Would Suit Someone Who Has:
* Worked in tenancy progression and moved into a lettings negotiator role
* Experience negotiating with tenants and managing tenancy changes
* A customer-focused approach combined with strong administrative ability
* A calm and professional manner when handling sensitive conversations
Salary description
£30000.00 - £32000.00 per year