Governance Manager - Business Partnering

Governance Manager - Business Partnering
Aylesbury, Buckinghamshire - Hybrid
£60,770 per annum
Full Time, Permanent
Are you a great people manager looking for your next opportunity?
At Fairhive we’re excited to welcome an enthusiastic and dynamic Governance Manager – Business Partnering to our Governance team! If you thrive on leading and supporting people and want to make a meaningful impact in the housing community this might just be the perfect opportunity for you!
About the role…
In this role you’ll have the chance to inspire and develop your team whilst working on projects that really make a difference. You’ll work with a friendly team to develop new ideas to strengthen our values and vision for the future.
Working closely with the Head of Governance and Company Secretary, this role will play a key part in embedding best practice, regulatory compliance, and continuous improvement. You will support the delivery of strong governance, performance, and risk management across the organisation.
You will lead on the development and oversight of performance management frameworks, risk management, insurance, and business continuity arrangements. Acting as the organisation’s insurance subject‑matter expert, you will manage broker relationships and oversee insurance claims. You will also be accountable for complaints governance, ensuring robust complaints and customer feedback processes are in place and that learning is captured and acted upon to improve services.
The role involves producing high‑quality KPI reporting, Tenant Satisfaction Measures, and benchmarking insights for senior leadership, the Board, and Committees, supporting informed decision‑making across the business. You will lead and support a small team, promoting high performance, accountability, and excellent customer service.
About you...
We are looking for someone with;
* A relevant degree, or substantial experience in a similar role
* Strong verbal and written communication skills with the ability to build collaborative partnerships
* Strong organisational, time management, administrative and prioritisation skills
* Good IT skills
About us…
At Fairhive Homes, we’re driven by a simple yet powerful vision: “Homes for Living, Communities for Life” This isn’t just what we do; it’s what we strive for every day. As a non-profit housing association, we’re dedicated to providing affordable housing to over 20,000 individuals in our community. Our residents are truly at the heart of everything we do.
We are dedicated to supporting our residents and neighbourhoods. Whether we are maintaining our high-quality homes or building new ones, our mission is to foster thriving communities where everyone feels welcome and can proudly say, 'This is my home.'
We believe that a strong community starts with quality housing, and we’re here to make that vision a reality.
Benefits
In this role, you’ll have the opportunity to develop your career in an empowering environment where your contributions are valued and recognised.
At Fairhive, we invest in your wellbeing. You can join our Health Cash plan which enables you to claim money back against a wide range of services and treatments.
We believe that flexibility fosters a more productive and enjoyable working environment. Therefore, depending on the role requirements, we offer flexible working conditions that help you balance your work and life!
You’ll be part of a mission-driven organisation that makes a tangible difference in the community, allowing you to feel fulfilled in your work every day.
Our commitment to you …
We’re focused on creating a workplace that celebrates inclusivity and diversity. We want everyone to feel comfortable bringing their true selves to work, contributing their unique perspectives and talents. We recognise that our differences are what make us stronger and are committed to having our teams reflect the diverse communities we serve. Your unique experiences and insights are exactly what we’re looking for.
We are really proud of our initiatives to become an employer of choice, whether it’s coming along to one of our Menopause Cafés, becoming one of our Neurodiversity Champions or joining one of our inclusion lunches and learn sessions. Plus, our supportive team culture and active social committee mean you’ll always have a strong network of people around you!
Take a look at our LinkedIn profile to learn more about what our colleagues have been talking about or championing this year.
Ready to Apply?
We understand that not every candidate will tick every box on our list. If your experience looks a bit different from what we’re looking for, but you believe you can bring something valuable to the role, we still want to hear from you!
If you’re ready to take the next step in your career and work in an environment that values your contributions, please apply, we can’t wait to meet you!
The closing date for applications will be 5th June 2026 but we might close it early if we find the right person before this date