Location: Marylebone, London
Salary: £33,000 to £36,000 per annum
Role Type: Full-Time
The Role
As the Reception Manager, you will lead all front-of-house operations, ensure the smooth day-to-day running of our client's practice and inspire your team to deliver exceptional service. You'll collaborate closely with their Practice Manager, Treatment Coordinator, Marketing, and Clinicians to support patient flow, convert new leads, and maintain their esteemed reputation for care. This is not merely a reception role; it's an opportunity to lead, coach, and enhance performance across the front desk.
Key Responsibilities:
Deliver a warm, professional welcome to all patients, in person, on the phone, and via email.
Lead, support, and train the reception team to maintain high standards in communication and service.
Coordinate diaries with the Practice Manager, Clinicians, and TCO to ensure smooth patient flow.
Manage new patient enquiries, logging, tracking, and converting leads with the TCO.
Monitor performance KPIs, including conversion rates and reviews collected.
What a Typical Day Looks Like
You'll start the day by reviewing the diary and preparing for the morning huddle. Throughout the day, you'll welcome patients, support your team, handle referrals and enquiries, follow up on payments, and maintain clear communication with Clinicians, the Treatment Coordinator, and the Practice Manager, all while ensuring a calm and professional environment.
What They're Looking For:
Experience in a private dental reception.
Strong leadership skills, with the ability to coach, motivate, and guide a small team.
Excellent patient management skills, ensuring a supportive experience for patients.
Proficiency with dental software (Dentally preferred).
Strong knowledge of private dentistry and treatment processes.
Calm, polished, and organised, particularly under pressure.
Financial administration experience, including debt management, invoicing, or familiarity with wellness-focused practices is a plus.
Why You'll Love Working With Our Client:
Enjoy your birthday off to celebrate your day your way.
Benefit from in-house training provided by award-winning Clinicians.
Receive fully supported external CPD opportunities.
Work in a calm, wellness-focused environment in Marylebone with excellent transport links.
Join a supportive, values-driven team culture - Positive, Curious, Respectful, Community-driven, WOW Creators.
Office Angels is an equal opportunities employer and is acting on behalf of the client
Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website
Salary description
£33000.00 - £36000.00 per year