Linaker was founded upon three core values: trust, reliability and care. We are not just a service provider, rather an essential part of our clients’ architecture and, ultimately, an extension of your business, a part of one team.
ABOUT THE ROLE
This position is responsible for managing the assignment of both planned and reactive works to our supply chain partners, ensuring that all tasks are allocated in accordance with established internal procedures. The role serves as the primary point of contact for subcontractors, making it essential to foster strong professional relationships. It also requires developing a thorough understanding of the subcontractor portal. Additionally, the position supports the supply chain champion by monitoring and tracking performance, as well as reviewing existing processes to ensure they effectively support subcontractor performance.
WHAT YOU WILL BE RESPONSIBLE FOR
Manage WIP across all stages, ensuring jobs progress efficiently and meet SLAs/KPIs
Proactively chase subcontractors for attendance, updates, documentation and completion evidence
Monitor job status daily to identify risks, delays or required escalations and maintain accurate records across systems
Upload and verify compliance paperwork before job closure
Build and maintain strong working relationships with subcontractors, acting as a key point of contact for queries and problem resolutions
Collaborate with the Supply Chain Champion and Manager to review current procedures, continually enhance business results, improve data accuracy, and support both planned preventive maintenance (PPM) and reactive performance statistics.
Check compliance dates with relevant client third-party systems (where required) to ensure they align accurately with the PPM planners in job logic
Make sure all PPMs and reactive jobs are assigned, dispatched, and acknowledged by subcontractors, and assist the supply chain champion in tracking performance against KPIs such as response time, resolution, first-time fix rate, and recalls. Raise any concerns as necessary.
Develop a thorough understanding of the subcontractor portal, working closely with subcontractors to promptly address issues related to the portal.
Attend client meetings, team discussions, and any other sessions that are necessary for you to effectively carry out your role.
Collaborate with our CRT to progress jobs to completion while ensuring proper evidence is submitted for confirmation.
Support efforts focused on enhancing subcontractor efficiency, compliance, and service quality.
Spot and suggest opportunities for process improvements based on performance metrics and feedback from stakeholders.
WHAT WE ARE LOOKING FOR
Strong organisation and workload prioritisation
High level of initiative and proactive WIP management
Excellent communication via phone and email
Attention to detail and accuracy in system updates
Ability to build and maintain positive contractor relationships
Confident decision-making and problem-solving
Comfortable working in a fast-paced, deadline-driven environment
Knowledgeable about expectations, deadlines, and targets for both internal and external stakeholders
Strong administrative skills, intermediate proficiency in Microsoft Office applications
Experienced in collaborating with both external and internal clients
Experience in FM, particularly across both PPM and reactive workflows (Desirable)
Familiarity with CAFM systems (Desirable)
Understanding of compliance documentation (RAMS, permits, certificates)
THE PACKAGE
Competitive Starting salary.
Monday – Friday 8:00am – 17:00pm
Flexibility of Hybrid working - 1 x day from home.
Full training by a supportive friendly team.
Auto enrolment in the company pension scheme.
Modern, comfortable offices with an endless supply of coffee and tea.
Free parking but also accessible via public transport.
Annual summer conferences.
Health care and medical insurance available after qualifying period.
EQUAL OPPORTUNITIES
Linaker Limited is an equal opportunities employer committed to diversity and inclusion. We welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age
Salary description
£26000.00 - £27501.00 per year