Performance Manager

Job Purpose

This role is responsible for leading the management, analysis, and reporting of Key Performance Indicators (KPIs) in line with a large, contract‑driven operational environment. The Performance Manager will streamline and formalise processes to improve workflow efficiency, ensure contractual and legal compliance, and support continuous improvement across quality, environmental, and health & safety standards.

Working closely with senior managers, operational teams, and external stakeholders, the role plays a key part in ensuring performance data is accurate, meaningful, and clearly communicated.

Key Accountabilities

(Reporting to the Business Manager)

KPI Management & Reporting

Analyse, manage, and report on KPIs using performance dashboards
Produce clear performance analysis, highlighting trends, risks, and improvement areas
Collate and submit monthly, quarterly, annual, and business continuity reports in line with contractual requirements

Process & Systems Improvement

Implement and maintain monitoring systems for performance targets through process mapping
Develop, formalise, and communicate new or improved operational processes
Support the introduction, monitoring, and review of new systems and tools

Compliance & Audit

Maintain the Integrated Management System (IMS) through robust document control
Coordinate and support internal and external audit programmes
Ensure operational compliance with legal obligations and contract requirements
Manage and report non‑compliance issues, including performance adjustments and financial penalties

Performance Strategy & Continuous Improvement

Support the development and delivery of performance improvement strategies
Carry out root cause analysis and support corrective action plans
Drive continuous improvement initiatives across the business

Communication & Engagement

Communicate performance information clearly through reports, presentations, and training sessions
Engage positively with teams to support understanding of performance expectations
Contribute to a collaborative and high‑performing working environment

Meetings & Stakeholder Engagement

Attend and facilitate performance and compliance meetings
Act as a key point of contact for internal teams and external stakeholders on performance matters
Support discussions relating to non‑compliance and contractual performance

Health & Safety

Compile, analyse, and report health & safety statistics and exposure data

Other Duties

Carry out any additional reasonable tasks as requested to support the needs of the business

Essential Skills & Experience

Proven experience in performance management, KPI analysis, and reporting within a complex operational environment
Strong analytical skills with the ability to interpret data and provide actionable insights
Experience supporting audits, compliance, and risk management processes
Strong IT skills, including Microsoft Excel, PowerPoint, and Visio
Experience using business intelligence tools such as Power BI
Ability to implement and improve monitoring systems and processes
Excellent written and verbal communication skills
Experience preparing and delivering reports, presentations, and training sessions
Strong organisational skills with the ability to manage multiple priorities

Personal Qualities

Highly organised, proactive, and detail‑focused
Confident working with senior stakeholders and external partners
Comfortable leading or facilitating meetings
Able to work independently and collaboratively
Professional, reliable, and trustworthy
Flexible and committed to continuous improvement and development

Desirable Experience

Experience with performance dashboard systems
Exposure to public sector, infrastructure, or contract‑based environments
Experience managing IMS systems and first, second, and third‑party audits
Full UK driving licence

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