Resident Liaison Officer

Job Title: Resident Liaison Officer
Location: Leatherhead
Contract Type: Temp to Perm
Hours: 40 hours per week
Rate: £18.71 per hour (Umbrella)

Job Overview

We are currently recruiting for an experienced Resident Liaison Officer to join a busy housing team based in Leatherhead on a temp-to-perm basis. This is an excellent opportunity for someone with strong customer service and communication skills who is passionate about delivering a positive resident experience throughout planned maintenance and refurbishment works.

The successful candidate will act as the key point of contact between residents, contractors, and site teams, ensuring residents are kept fully informed before, during, and after works are completed.

Key Responsibilities

Build and maintain positive relationships with residents and stakeholders
Provide clear communication regarding planned works, schedules, and any disruptions
Carry out resident consultations, home visits, and satisfaction surveys
Handle resident enquiries, complaints, and concerns professionally and efficiently
Work closely with site managers, operatives, and client teams to ensure smooth delivery of works
Ensure vulnerable residents receive additional support where required
Maintain accurate records, reports, and resident communication logs
Assist with access arrangements and minimise no-access issues
Monitor customer satisfaction and help drive service improvements

Requirements

Previous experience working as a Resident Liaison Officer, Tenant Liaison Officer, or within social housing/customer service
Excellent communication and interpersonal skills
Strong organisational and problem-solving abilities
Ability to manage difficult situations calmly and professionally
Experience handling complaints and resident queries
Good IT skills including Microsoft Office
Full UK driving licence