Administrator

Administrator – Fire & Security Company

Job Summary

We are seeking an organised and proactive Administrator to support the daily operations of a busy Fire & Security company across various locations. The role involves coordinating engineers, managing customer communications, maintaining compliance records, and supporting general office operations.

Key Responsibilities

* Provide administrative support to management and engineering teams

* Manage incoming calls, emails, and customer enquiries professionally

* Coordinate engineer schedules, appointments, and service visits

* Process job sheets, quotations, purchase orders, and invoices

* Maintain accurate customer records and documentation

* Ensure service reports and compliance certificates are correctly filed

* Support compliance requirements including NSI, SSAIB, and BAFE documentation

* Liaise with customers and engineers regarding job updates and attendance

* Monitor completion of works and follow up outstanding paperwork

* Assist with health & safety administration and internal procedures

* Prepare reports and update internal systems/databases

* Order office supplies and support general office administration

* Deliver excellent customer service and resolve queries efficiently

* Support wider operational activities as required

Skills & Experience

* Previous administration experience essential

* Strong organisational and multitasking abilities

* Excellent communication and customer service skills

* Good knowledge of Microsoft Office (Word, Excel, Outlook)

* Ability to work independently and within a team

* High attention to detail and accuracy

* Fire & Security industry experience desirable

* Experience coordinating field engineers or service teams preferred

Personal Attributes

* Professional and reliable

* Proactive with a positive attitude

* Able to prioritise workload effectively

* Calm and adaptable in a fast-paced environment

Salary will be dependant on expeience

3 positions available - located in Tolworth / Fulham or London