Customer Service Officer

Job Title:           Customer Service Officer
Type:                  Temporary (6 weeks +)
Location:           Bristol
Salary:               £20 umbrella an hour
Hours:                37 hours, 5 days in the office
 
BRC are working closely with a housing association seeking a Customer Service Officer to join their Customer Service team on a temporary basis.
 
This role involves acting as the first point of contact for customer enquiries, delivering an end-to-end customer service experience across multiple communication channels including telephone, email, social media and face-to-face interactions.
Duties:

Deliver professional and customer-focused service in line with organisational values and objectives.
Respond to customer enquiries relating to repairs, housing management, tenancy management, estate management and rent accounts.
Diagnose and raise repair requests, ensuring correct priorities and instructions are issued.
Liaise with colleagues and contractors to resolve customer queries effectively.
Handle difficult or sensitive situations calmly and professionally.
Escalate safeguarding concerns and complex issues where appropriate.
Maintain accurate records and update systems with customer information and service requests.
Support performance targets including call quality and customer satisfaction measures.
Handle confidential and sensitive information in line with GDPR requirements. Requirements:

Previous experience working in a customer-focused environment.
Strong communication and administrative skills.
Experience dealing with customers in challenging or stressful situations.
Ability to manage multiple tasks and prioritise workload effectively.
Good IT skills including Microsoft Office packages.
Ability to remain calm under pressure and provide effective problem solving.
Knowledge of GDPR and handling sensitive information.
Experience within social housing or repairs services is desirable. Benefits:
- Opportunity to work within a supportive and collaborative team
- Training and development opportunities
- Varied and rewarding workload
- Inclusive working environment
For more information, please call Meg Smith on (phone number removed) or (phone number removed).
To apply, please submit your CV outlining your relevant experience and qualifications.
We will be reviewing applications on an ongoing basis until the position is filled