Customer Service Advisor

Job Title: Customer Service Executive
Location: [Insert Location]
Salary: £26,000 – £28,000 (DOE)
Hours: Monday to Friday, 8:00am – 5:00pm (1-hour lunch break)
The Opportunity
Matthew James Recruitment is working in partnership with a well-established and fast-paced warehouse and logistics organisation to recruit a Customer Service Executive.
This is an excellent opportunity for an experienced customer service professional who thrives in a high-volume, operational environment and enjoys being the key link between customers, warehouse operations, and transport teams.
You will play a pivotal role in ensuring orders are processed accurately, delivery expectations are managed effectively, and service levels are maintained in line with internal KPIs.
Key Responsibilities
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Acting as the primary point of contact for customer queries via phone and email
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Managing order processing from receipt through to delivery confirmation
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Liaising closely with warehouse and transport teams to ensure timely dispatch
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Monitoring delivery schedules and proactively resolving service issues
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Investigating and resolving complaints, discrepancies, and POD queries
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Updating internal CRM/ERP systems with accurate, real-time information
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Supporting account managers with reporting and customer updates
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Maintaining high service levels in line with agreed SLAs
About You
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Previous experience within a customer service role in logistics, warehousing, or supply chain (highly desirable)
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Confident managing multiple priorities in a fast-paced operational setting
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Strong communication skills with the ability to build rapport with customers and internal teams
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Highly organised with excellent attention to detail
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IT literate (experience using CRM/ERP systems preferred)
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Proactive, solutions-focused mindset
What’s On Offer
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Salary between £26,000 – £29,000 depending on experience
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Stable Monday–Friday working hours (8am–5pm, 1-hour lunch)
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Opportunity to join a growing and reputable logistics business
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Supportive team environment with progression potential
If you’re an experienced Customer Service professional looking to build your career within a structured logistics environment, I’d be keen to speak with you.
Apply now or contact Matt at Matthew James Recruitment for a confidential discussion