Newcastle upon Tyne
£62,000 Per Annum + Company Vehicle
Our client is a rapidly growing national facilities management business with operations across the UK. Due to continued expansion and the securing of several long-term contracts, they are now looking to appoint an experienced and driven Head of Operations to join their senior leadership team.
This is an excellent opportunity for an ambitious operational leader with a strong background in facilities services, compliance, training, and health & safety to join a fast-paced organisation offering long-term stability, career progression, and the chance to make a significant impact across a nationwide operation.
The Role
Reporting into senior management, the Head of Operations will support the strategic and day-to-day management of nationwide operational activities, ensuring high service standards, operational efficiency, workforce development, and full compliance across all contracts.
This role requires a hands-on leader who is comfortable operating within a fast-moving multi-site environment and capable of balancing operational delivery with training and health & safety responsibilities.
Key Responsibilities
Support the operational management and strategic oversight of nationwide contracts
Ensure consistent service delivery and high levels of client satisfaction
Lead, develop, and motivate operational teams across multiple sites
Deliver training to internal staff and external clients in line with BESA TR-19 standards
Design and implement training programmes to improve workforce capability and compliance
Take ownership of health & safety across all operational activities
Conduct audits, inspections, risk assessments, and compliance reviews
Ensure adherence to all relevant legislation, standards, and best practices
Drive operational improvements, efficiencies, and continuous improvement initiatives
Support business growth through strong operational leadershipCandidate Requirements
Extensive experience within the facilities management or facilities services sector
Previous experience within a senior operational leadership role
Proven background in training delivery and staff development
Train the Trainer qualification (essential)
NEBOSH or equivalent Health & Safety qualification
Strong understanding of BESA TR-19 and industry compliance standards
Demonstrable leadership and people management experience
Excellent organisational and communication skills
Ability to manage multiple priorities within a nationwide operation
Full UK driving licencePackage & Benefits
Salary: £62,000
Company vehicle
Ongoing training and development opportunities
Excellent long-term career prospects within a growing organisationIf you are interested in this role, please apply or contact Josh for more information.
Contact: Josh Hull at Service Care Solutions on (phone number removed) or via email at (url removed)
Salary description
£62000.00 - £62000.00 per year