Orchard Health Centre is looking for a professional, friendly and highly organised part-time (16 hours) Receptionist / Administrative Assistant to join our team.
This is a key front‑of‑house role, providing the first point of contact for patients, visitors, staff and external partners. If you enjoy helping people, thrive in a busy environment and take pride in delivering excellent service, we’d love to hear from you.
The Orchard Health Centre is based in Banbury, North Oxfordshire. There are many services based within the building including Dental, Sexual Health, CAMHS, Health Visitors, Children's Community Nurses and School Nurses.
Main duties of the job
As the face of Orchard Health Centre, you will:
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Provide a warm, welcoming and professional reception service to all patients, parents/carers, visitors, NHS colleagues and external contractors.
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Act as the first point of contact for all enquiries, both in person and via telephone and email, ensuring queries are handled efficiently and signposted to the correct department.
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Operate the main switchboard, transferring calls, taking accurate messages and ensuring information is relayed promptly and appropriately.
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Retrieve and manage voicemail messages from the main switchboard, responding or forwarding as required.
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Maintain high standards of general office administration, ensuring departmental documents are accurate and up to date.
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Support the Centre Co‑ordinator with daily operational tasks, such as fire alarm testing and liaising with contractors.
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Manage room bookings and ensure smooth coordination of space within the building.
Working for our organisation
Oxford Health is a great place to work and to be able to showcase the best of yourself when making an application please read the “candidate guide to making an application” and ensure your supporting statement is tailored to the role you are applying for and addresses any essential criteria.
As a Trust we provide physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and Northeast Somerset. Our services are delivered at community bases, hospitals, clinics and people’s homes, delivering care as close to home as possible. Our vision is that no matter who you are or where you are, you will tell us that you receive: “Outstanding care delivered by an outstanding team”
Our values are: “Caring, safe and excellent”
We offer a wide range of benefits designed to support your career and wellbeing. These include:
• Excellent opportunities for career progression
• Access to tailored individual and Trust wide learning and development
• 27 days annual leave, plus bank holidays, rising to 33 days with continuous service
• NHS Discount across a wide range of shops, restaurants and retailers
• Competitive pension scheme
• Lease car scheme
• Cycle to work scheme
• Employee Assistance Programme
• Mental Health First Aiders
• Staff accommodation (please note waiting lists apply)
• Staff networking and support groups hosted by our Equality, Diversity & Inclusion team
Detailed job description and main responsibilities
Please use the supporting statement on your application form to show your suitability for this role, ensuring you refer to the job description, person specification and guidance notes attached to this role.
The essential and desirable criteria will be used to shortlist for interview, and you should ensure that you refer to these in your application.
We are aware that some candidates may choose to use AI tools to support their application. We kindly remind applicants that submissions should remain an honest and accurate representation of their experience and must take care to ensure the use of AI tools does not generate an application that does not accurately reflect their knowledge, skills and values.
Person specification
Qualifications
Essential criteria
* Qualification to NVQ Level 3 and/or previous experience in an administrative role
Knowledge
Essential criteria
* Experience of using Microsoft Office, particularly Word and Outlook
* Experience of communicating effectively at all levels with a variety of contacts
* Relevant administrative experience
* Awareness of health & safety within the building
* Ability to work effectively with intermittent interruptions/enquiries
Personal Qualities
Essential criteria
* Excellent interpersonal skills
* Excellent time management
* Flexible approach to providing cover for annual leave, sickness and emergency cover, sometimes at short notice
* Willingness to undertake training as required (e.g. Fire Marshal)
Salary description
£25760.00 - £27476.00 per year