Customer Services Manager

Colas Ltd are a UK subsidiary of the global Colas Group, which operates in over 50 countries worldwide and employs over 55,000 people including over 1500 in the UK across multiple sites. We are specialists in highways construction and have been involved in large-scale UK and international construction projects within the highways, airfields, and marine sectors as well as offering highways maintenance services and manufacturing our own innovative surfacing products. We hold a 'Gold Investor in People' award for continuously developing and rewarding our employees, offering excellent career potential.  

Main Responsibilities

As Customer Service Manager you will lead the customer service team, ensure pricing and invoicing accuracy, improve customer satisfaction, and drive continuous improvement. You will deal with customer enquiries, complaints, order support and resolution and manage pricing creation, updates, governance, and system accuracy.

The Customer Service Manager provides support to the Sales and Operations teams by planning processes and collaboration with the logistics team to maximise fleet efficiency while delivering to customer KPIs.

The Ideal Candidate

As Customer Services Manager you will have customer service leadership experience and an understanding of pricing and invoicing. You will have used CRM/ERP systems and be a strong communicator.

Package Description

Here at Colas, we offer a great total compensation package, including:

•             A salary of £28,000 - £35,000

•             Our Colas Pension Scheme has combined contributions of up to 10%

•             Life Assurance Scheme which is x4 basic salary

•             25 days annual leave per year + Public Holidays

•             Holiday Purchase & Selling Scheme

•             Hybrid Working Scheme (dependent on the role)

•             Opportunities to study towards a fully funded Professional Qualification

•             Ongoing personal/professional development

•             Discounts on car leasing, holidays, cinema tickets, restaurants and much more through our online employee benefits portal