CBW Staffing Solutions are currently recruiting for an experienced Facilities Helpdesk Team Leader on behalf of Leading Maintenance provider based in East London. This is a fantastic opportunity to join a supportive and growing team where you will have the opportunity to progress and develop your skills within the Business.
Key Details:
Location: Canary Wharf
Salary: £35,000 per annum
Working Hours: 4 Days on 4 Days Off- 12 Hr Shift 19.00-7.00
Contract Type: Full-time, Permanent
Work Arrangement: Hybrid
Role Overview: As a Helpdesk Team Leader, you will play a crucial role in supporting the day-to-day operations of the Facilities and Maintenance Helpdesk Team. You’ll be responsible for coordinating engineer schedules, managing internal systems, handling client communications, and processing financial documents such as purchase orders and quotations. You will apply effective team supervision and leadership qualities while maintaining aspects of the departments hard and soft facilities services.
Key Responsibilities:
Liaising with clients, engineers, and internal staff to ensure smooth operations and apply effective team supervision and leadership qualities while maintaining aspects of the departments hard and soft facilities services
To lead, communicate and promote a strong work ethic within the team to maintain service delivery standards and business relationships
Ensure the helpdesk is managed and maintained according to team rotas and Managing engineer diaries and scheduling appointments via internal systems
Raising and processing purchase orders and job quotes
Coordinating with the maintenance supervisor to allocate daily tasks
Managing incoming and outgoing communications (emails and calls)
Maintaining accurate records by scanning and uploading documentation
Opening and closing maintenance jobs on internal systems
Assisting with diary and call-out rota management
Providing general administrative support to the wider team
Required Experience and Skills:
Prior experience in a Facilities Management (FM) or maintenance environment
Strong background in finance-related admin: quotations, invoicing, purchase orders
Excellent organisational and multitasking abilities
IT literate with the ability to quickly adapt to new systems
Confident communicator with strong interpersonal skills
Proven administrative experience in a fast-paced office setting
If you're looking to join a close-knit team where your work is valued and you can grow within a stable company, we’d love to hear from you.
To apply, please send your CV to Claire at CBW Staffing Solutions for immediate consideration
Salary description
£35000.00 - £35000.00 per year