Our client is currently recruiting for two permanent Hostel Support Workers, to work in the Twickenham area. The hostel is a 14-bed service that provides 24-hour support to people affected by homelessness or rough sleeping to move off the streets and into safe, secure housing.
* 37.5 hours per week
* Monday – Sunday (on a rota basis)
* Shifts: Early (08:00 - 16:00) and late (14:00- 22:00)
* £32,995 per annum
* Permanent roles
This is a fantastic opportunity to make an impact in the lives of adults with a history of homelessness.
KEY RESPONSIBILITIES:
* Hold a small caseload of key clients and conduct regular key working sessions
* Deliver trauma-informed, person-centred support, recognising the impact of past trauma, adverse experiences, and systemic disadvantage on residents' behaviour, engagement, and wellbeing
* Complete and regularly review risk assessments, safety plans, and support plans, ensuring risks are clearly identified, managed, and communicated
* Build positive, professional relationships with residents, encouraging engagement in meaningful activities, appointments, or routines where appropriate
* Monitor residents' involvement in the general cleanliness and upkeep of the hostel, promoting shared responsibility and maintaining a healthy living environment
* Manage the project's petty cash and rent floats during shifts, ensuring all transactions are accurately recorded, receipts are maintained, and all expenditure is properly authorised
* Remain vigilant for signs of abuse, neglect, self-harm, exploitation, or deterioration in mental or physical health
* Support residents in crisis, using de-escalation techniques and ensuring they access appropriate follow-up support
* Conduct room and communal area checks as required, sensitively identifying and addressing issues such as fire safety risks, hoarding behaviours and unsafe electrical items.
* Work collaboratively and professionally with external agencies, partners, and colleagues
* Carry out routine administrative tasks, including submitting staff expenses, managing petty cash, and maintaining other operational records in line with agreed financial procedures
WHAT WE’RE LOOKING FOR:
* Experience supporting people affected by homelessness or rough sleeping, including those with complex needs such as mental ill-health, substance use, or trauma
* Strong knowledge of safeguarding and risk assessment, with the ability to identify, respond to and escalate concerns promptly
* Understanding of the issues, barriers and behaviours that people experiencing homelessness may display, and the ability to respond with compassion and psychologically informed strategies
* Ability to build positive relationships and motivate individuals who may initially be wary of services
* Ability to work with clients who may display challenging behaviour, using de-escalation and support techniques.
* Organisational skills and confidence using IT systems for case notes and monitoring data
* Knowledge of local services and community resources supporting homeless or vulnerable people.
* Understanding of trauma-informed practice and recovery approaches.
* Awareness of health and safety requirements in a residential setting and ability to apply them practically
FURTHER REQUIREMENTS:
In order to register with Central Recruitment Services for temporary agency work, candidates must meet the following criteria:
* Current valid right to work in the UK
* Minimum 12 months’ of paid experience in a front line social care role within the last 3 years* (unless recruitment criteria states otherwise)
* A fully enhanced DBS either registered on the DBS update service or issued within the last 12 months, or willingness to apply for one through Central (at a cost of £60)
* Employment or education history to cover the last 5 years which can be verified through the referencing process
HOW TO APPLY:
If you feel that you fully meet the above outlined criteria for this role and would like apply for this post, please forward your CV for consideration.
*Please note the outlined experience is the 'minimum' first stage criteria, and we will therefore be unable to consider your application unless you are able to demonstrate a relevant work history in line with this position
Salary description
£32995.00 - £32995.00 per year