Hybrid – Bedfordshire Area (1 office day per week)
Full-Time | Permanent
£38,000 - £45,000 + On-Call Allowance + Share Options
An established and growing software business is seeking a Technical Delivery Consultant to join its technical operations team supporting a modern web-based enterprise platform used by public sector and infrastructure-focused organisations across the UK.
This is an excellent opportunity for a technically capable support professional with strong application troubleshooting and Azure administration experience who enjoys solving complex issues, working closely with customers, and contributing to service improvement initiatives.
The Role
You will play a key role in delivering high-quality operational and technical support services for a business-critical hosted software platform. Working closely with internal development, infrastructure and professional services teams, you will help ensure customer environments remain stable, secure and performant.
Responsibilities will include:
* Supporting a web-based enterprise application environment
* Investigating and resolving incidents in line with SLAs
* Troubleshooting application, integration, API and data-related issues
* Supporting production environments and service recovery activities
* Assisting with deployments, updates and maintenance tasks
* Providing technical guidance to customers and stakeholders
* Supporting operational improvement and automation initiatives
* Maintaining accurate service and incident records
* Participating in an on-call rota and occasional out-of-hours activities
What We’re Looking For
Essential Skills & Experience
* Hands-on Azure administration experience
* Strong enterprise or bespoke application support background
* Experience troubleshooting server-side applications and integrations
* Knowledge of APIs, databases, services and multi-layer application environments
* Strong analytical and problem-solving skills
* Excellent communication and customer-facing abilities
* Experience working within SLA-driven support environments
Desirable
* Experience supporting GIS or mapping platforms
* Experience within managed services or SaaS environments
* Exposure to Agile delivery environments
* Familiarity with ITIL or structured service management processes
Why Apply?
This is a fantastic opportunity to join a stable, forward-thinking software organisation delivering innovative cloud-based solutions within a specialist sector. The business offers a collaborative environment, varied technical challenges, and genuine long-term career development opportunities.
If you enjoy solving technical problems, working across multiple technologies, and delivering excellent customer service, we’d love to hear from you
Salary description
£38000.00 - £45000.00 per year