Salary: £45,000 – £55,000
Location: Sheffield City Centre (Hybrid)
Hours: Full Time
Contract: 12 Month Fixed Term Contract
Are you a people‑focused leader who knows how to drive customer satisfaction, retention and commercial growth? This is an exciting opportunity to join a well‑established, technology‑led business as their next Customer Success Manager, leading a high‑performing team and shaping the customer experience strategy.
You’ll lead a team of 15 Customer Success & Service professionals, ensuring customers receive exceptional support and long‑term value. Working closely with senior leadership, you’ll play a key role in improving customer engagement, strengthening retention, and identifying opportunities for growth.
About the Role
Leading, coaching, and developing a high‑performing Customer Success team
Driving customer satisfaction and retention through excellent service delivery
Managing customer escalations and ensuring timely, effective resolutions
Identifying upsell and cross‑sell opportunities to support revenue growth
Monitoring team performance against KPIs and service standards
Developing and implementing customer success strategies to enhance engagement
Working collaboratively with senior leaders to support commercial objectives
Reviewing and improving processes to elevate the customer experience
Building strong relationships with customers and internal stakeholders
What We’re Looking For
Leadership experience in Customer Success, Customer Service, or Account Management
A successful track record of managing and motivating teams
Strong commercial awareness, with a focus on retention and growth
Excellent stakeholder management and communication skills
Experience handling complex issues and escalations
A data‑driven approach to performance and continuous improvement
Strong organisational and problem‑solving abilities
Experience in SaaS, technology, or subscription‑based services (advantageous)
If you’re looking for your next role in Customer Success, we’d love to hear from you.
Apply now and take the next step in your career
Salary description
£45000.00 - £55000.00 per year