Service Delivery Manager

The starting range for this role is £53,713 - £58,953 per annum based on a 36-hour working week.

Help shape the future of digital services for Surrey

An exciting opportunity has arisen to join Surrey County Council's IT & Digital Service Assurance Team at a pivotal time of transformation. We are looking for an experienced and motivated Service Delivery Manager who is passionate about delivering high‑quality, value‑driven IT services that make a real difference to residents, colleagues, and communities across Surrey.

Your designated office base will be Woodhatch Place, Reigate but you will often find our team members working from home or in a range of council locations, thanks to our hybrid and flexible working offer.

Our Offer to You

26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service
option to buy up to 10 days of additional annual leave
a generous local government salary related pension
up to 5 days of carer's leave and 2 paid volunteering days per year
paternity, adoption and dependants leave
an Employee Assistance Programme (EAP) to support health and wellbeing
learning and development hub with a wealth of resources
wellbeing and lifestyle discounts including gym, travel, and shopping
a chance to make a real difference to the lives of our residentsAbout the role
As Service Delivery Manager, you will play a pivotal role in strengthening how IT & Digital services are designed, measured, governed, and continually improved. You will provide clear insight into service performance and cost, ensuring services are transparent, resilient, and aligned to business outcomes. The role owns service performance and financial models, ensures ITSM processes and agreements are effective, drives continual service improvement using data and insight, partners with senior stakeholders and suppliers, leads a small team, and deputises for the Service Assurance Manager when required.

Key responsibilities

Lead the strategic delivery of IT & Digital services, ensuring they are measurable, customer-focused, and aligned to organisational priorities.
Own ITSM performance management, including KPIs, dashboards, service reviews, and improvement pipelines.

Proactively monitor and improve service performance, managing risks across technology, process, capacity, suppliers, and SLAs.
Lead and develop a small team while acting as a trusted partner to senior stakeholders and suppliers.
Produce clear performance and financial insight to support decision‑making, contract management, and continual improvement.Your application

In order to be considered for shortlisting, your application will clearly evidence the following skills.

Project Management experience
Ability to influence decisions though data analysis &evidence (Writing Business Case)
Curiosity with high attention to detail(analytical)
Proactive & leadership skills
Experience with Continual Service Improvement

The job advert closes at 23:59 on 24/05/2026 with interviews planned to follow.

Local Government Reorganisation (LGR)

Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities.

Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents!

Our Commitment

We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview.

Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs