Issue Date: May 2026
Job Description
Job Title: Dispatch Team Member and Customer Service Lead
Reporting To: Dispatch Team Leader
Place of Work: Seend
Hours/Days: 9-5 mon – fri (flexible on shorter days)
Salary: £26-28k
Microbz Overview
We are a fast-growing probiotic wellness business built around a belief that healthy soils create healthy food, and healthy food creates healthy people. We make living probiotic products from our organic land in the English countryside for gut health, homes, animals, gardens and agriculture.
We are a founder-led business with strong values, a loyal customer base and ambitious plans for growth. We are looking for a team member who can support our dispatch processes and take a lead on customer services both via email and on the phone.
Role Summary
This role works to ensure that orders received are fulfilled in a timely and efficient manner in collaboration with our courier partners. The role includes following internal procedures to ensure that sufficient stocks of product, packaging and related supplies are always available.
This role is also the first port of call for customer enquiries via email or on the phone. You will receive full training on the products and the website, but it is essential that you are comfortable answering questions and supporting customers.
Due to the size of the company, we are looking for staff who are happy to support in various areas of the business, for example in bottling and production duties as well as wrapping pallets and supporting the organisation of the warehouse.
Specific Responsibilities
Dispatch
· picking and packing orders to a high-quality
· completing dispatch of all retail orders in a timely manner
· completing wholesale orders and dispatching them in accordance with our agreements
· learning about exporting processes
· using our in-house CRM to take and manage orders and mark them as complete
· booking couriers online for local, national and international deliveries
· supporting the dispatch team leader to operate a well-functioning department
· completing a weekly bottle count of bottles dispatched
· counting key materials and flagging when more need to be ordered
Customer services
· taking orders from customers on the phone
· dealing with questions and responding to customers in a professional manner on the phone and via email, escalating them when appropriate
· maintaining records of customer feedback
· supporting the team to improve customer’s experience of the website and other touchpoints
Other duties
· stock takes to ensure availability of packaging supplies and products
· supporting the bottling process when staff are needed. This can include being on the production line to bottle, label, package products and clean the area when finished.
· supporting the wrapping of pallets
· ordering supplies and receiving incoming deliveries
· maintaining a clean and organised dispatch environment
This role involves being part of a small, hands-on team. Full training will be provided.
The ideal candidate would
· be comfortable with IT and familiar with email and Microsoft Office programs (Word and Excel are essential)
· be familiar with HACCP standards
· have a professional telephone manner and be energised by speaking to customers and helping them to solve issues
· be a team player
· have experience of the manufacturing dispatch environment
· be able to work in an energetic, fast paced environment while also maintaining standards
What we can offer you
We operate a small but growing team where everybody has a vested interest in the company’s success. As part of this, we offer:
· 28 days holiday (including bank holidays)
· ‘On the job’ training and opportunities for personal development
· The opportunity to grow with a fast-growing company with plenty of opportunity to influence how things are done
· Staff product allowance of probiotics
Full training provided on
· Our range of probiotics for gut health, cleaning, gardening, pets and agriculture
· Shopify: our website provider
· Customer questions and responses
Our brand
We exist to reconnect people with nature by inspiring a probiotic life.
Our work is built on a simple idea:
Healthy soil → healthy food → healthy people
We create living probiotic products from our organic land in Wiltshire for: gut health, homes, animals and agriculture.
Everything we do is rooted in the belief that nature already knows what it’s doing, we just need to work with it.
Our Values
- Ambitious: We believe there is a better way, and we’re here to build it
- Generous: We share knowledge openly and bring others with us
- Confident: We trust in nature and the power of microbes
Applications
Please send a CV and a cover letter to kirsty@microbz.co.uk by the 30th May 2026.