We are a global leader in providing essential services to protect the health and well-being of people, businesses, and the environment. Our mission is to ensure the safe, responsible, and sustainable management of waste, data, and other essential services. We are committed to creating a safer and healthier world.
We are seeking a dynamic and experienced Customer Service Trainer to join our team. The ideal candidate will be passionate about customer service excellence and have a proven track record in training and developing customer service professionals.
You will play a key role in enhancing our customer service operations by delivering high-quality training programs that empower our team to provide exceptional service.
Key Responsibilities:
Develop and deliver comprehensive training programs for new and existing customer service representatives
Conduct needs assessments to identify training requirements and gaps
Create engaging training materials, including manuals, e-learning modules, and workshops
Facilitate classroom and virtual training sessions, ensuring content is delivered effectively
Evaluate the effectiveness of training programs through assessments, feedback, and performance metrics
Provide ongoing coaching and support to customer service representatives to enhance their skills and performance
Collaborate with the customer service management team to align training initiatives with business objectives
Stay up-to-date with industry trends and best practices in customer service and training methodologies
Maintain accurate records of training activities and participant progress
Experience
You’ll have a proven track record of successfully delivering effective training within a corporate organisation.
You’ll have been there and have the stripes to prove it! A strong customer service background will be essential to understand the departments challenges.
You’ll have a strong knowledge of customer service principles and practices
Excellent presentation and facilitation skills
Proficiency in creating and delivering e-learning content
Exceptional communication and interpersonal skills
You’ll have the ability to assess training needs and develop customized training solutions
Experience with training evaluation and metrics
We want to see your passion for developing people!
Benefits
Contributory Pension Scheme
Life Insurance
Cycle to Work Scheme
Access to SteriCares, our employee support fund
Stericycle University – Our online library of self-development & learning
Annual performance related pay review.
Referral Scheme (Earn by introducing people in your network to the Stericycle family)
Operating from 20 sites across the UK and Ireland, Stericycle and its Shred-it brand are both widely recognized as the UKs leading healthcare waste specialist & Information security solutions provider. Built on unrivalled knowledge and expertise, we’re the clear leader in the delivery of safe, compliant, and sustainable solutions to an ever-increasing customer base.
Join us on our mission to protect health and well-being in a safe, responsible, and sustainable way.