In order to be successful, you will have the following experience:
Good understanding of networking fundamentals, including routing, switching, and basic troubleshooting
Familiarity with server or cloud-based environments and system performance monitoring
Experience using monitoring platforms and ticketing systems in an operational environment
Ability to interpret logs, alerts, and metrics to support effective issue diagnosis
Able to obtain SC Clearance
Within this role, you will be responsible for:
Monitor the health, performance, and availability of network devices, exit nodes, applications, and supporting infrastructure
Analyse traffic patterns, bandwidth usage, and system behaviour to identify anomalies or early signs of degradation
Use monitoring, alerting, and diagnostic tools to maintain continuous situational awareness of live environments
Manage incidents, service requests, and alerts through the central ticketing platform, ensuring accurate categorisation and prioritisation
Escalate issues in line with documented operational procedures, ensuring timely involvement of engineering or senior support when required
Maintain clear, concise, and accurate ticket updates throughout the incident lifecycle
Perform initial investigation and root cause analysis using logs, metrics, and monitoring data
Resolve common issues relating to connectivity, application performance, system health, and hardware faults where possible
Contribute findings to the knowledge base to support faster resolution and operational learning
This represents an excellent opportunity to secure a permanent role within a high profile and rapidly growing organisation
Salary description
£26000.00 - £31000.00 per year