They are outstanding communicators, who work as part of a dedicated customer service team to ensure all jobs are progressed in a prompt and timely manner, to match the premium equipment being supplied.
If you are a good communicator and enjoy the idea of planning and working together with our external sales team and engineers to ensure a smooth-running pre-installation and Aftersales Department, then this is a great career opportunity!
Purpose of the Post
* To schedule service work for our engineers ensuring the customer is informed all the way through to completion. A knowledge of garage equipment would be an advantage.
Responsibilities
* Answering incoming calls, taking messages, and re-directing calls as required
* Nationwide scheduling of installations and service work for engineers
* Liaising with our Spares Department to ensure parts are in stock before arranging service work
* Liaising with our engineers to ensure jobs will be carried out within the time frame.
* Reporting any issues with the jobs to your line manager
* Contacting customers with expected visit dates
Skills required
* Excellent telephone manner
* Basic knowledge of Microsoft Office
* Basic knowledge of Sage 200 accounts
* UK Driving licence
* An ability to prioritise and balance multiple workloads
* Customer Service experience would be desired but is not essential as full training will be given.
Job Type: Full-time
Benefits:
* Company pension
* Free parking
* Gym membership
* Health & wellbeing programme
* Life insurance
* On-site parking
* Store discount
Experience:
* Customer service: 1 year (preferred)
Work Location: In person
Salary description
£30000.00 - £32000.00 per year