Administrator / Sales Support

Job Title: Administrator / Sales Support

we are looking for a Sales Administrator / Sales Support / Coordinator to provide essential administrative, operational, and sales support to ensure the efficient day-to-day running of the business. The position plays a key role in maintaining office processes, supporting sales activities, managing customer relationships, and coordinating logistics within a marine engineering environment.

Key Responsibilities of a Sales Administrator / Sales Support / Coordinator
Administrative & Office Support
Maintain accurate purchase and sales ledgers
Handle incoming calls and respond to general enquiries
Welcome and assist visiting customers
Ensure the office remains organised and presentable
Manage petty cash and monitor office supplies
Provide first aid support when required
Assist the sales team with quotations, proposals, and order processing
Develop and maintain strong relationships with customers and suppliers
Respond to inbound enquiries and support lead generation activities
Keep CRM systems updated with accurate customer information
Offer basic product advice and customer support
Identify potential sales opportunities and contribute to business growth
Process incoming goods and support stock control using management systems
Coordinate shipments and collections
Manage repairs and servicing of customer equipment
Handle manufacturer warranty claims
Organise re-certification of tools and safety equipment
Process timesheets, overtime, expenses, and credit card reconciliations
Support reporting processes and maintain accurate records
Monitor stock levels and assist with inventory management
Arrange travel and accommodation bookings
Liaise with internal teams (technical, engineering, support) to ensure service delivery

Skills & Experience of Sales Administrator / Sales Support / Coordinator
Previous experience in office administration and/or sales support preferred
Experience within marine, technical, or electronics sectors is an advantage
Proficient in Microsoft Office (Excel, Word, Outlook) and CRM systems
Strong organisational skills with the ability to multitask effectively
Excellent communication and interpersonal skills
Able to work independently and collaboratively within a team

Must hold the full rights to work within the UK