Ipswich
4 month contract
£15-20/hour
REED Technology are looking for a proactive and hands-on ICT Technician to join a well-established education trust supporting multiple academies. This is a fantastic opportunity for someone passionate about technology and delivering high-quality IT support in a fast-paced, user-focused environment.
Working closely with the Network Manager, you'll play a key role in maintaining and developing ICT systems that support teaching, learning, and day-to-day operations.
Key Responsibilities
Network & Systems Support
Assist in maintaining network infrastructure, systems, and devices
Monitor system performance, antivirus, and e-safety compliance
Install, configure, and test hardware and software
Carry out repairs and coordinate replacement parts
Maintain accurate ICT documentation and asset registers
Ensure printers and shared devices remain operationalUser Support
Provide first- and second-line IT support across multiple sites
Diagnose and resolve hardware and software issues
Support staff and students with IT queries and system usage
Assist with user account management
Create user-friendly "how-to" guides and documentationAV & Digital Support
Support classroom technology (interactive screens, projectors, audio systems)
Assist with setup and maintenance of AV equipment for events, exams, and assemblies
Support website updates and social media activity
Handle basic image/video processing and file conversionsGeneral Duties
Work collaboratively with ICT colleagues across the Trust
Produce reports and support administrative tasks as required
Ensure GDPR and data protection compliance at all times
Promote and adhere to ICT policies, procedures, and e-safety standards
About You
We're keen to hear from candidates who:
Have experience in an IT support or technician role (education experience desirable but not essential)
Possess strong problem-solving and troubleshooting skills
Are confident supporting a range of hardware, software, and network environments
Have excellent communication skills and enjoy working with a variety of users
Can manage workload across multiple sites and priorities
Have a proactive, team-oriented attitude
Apply today using the link to find out more about this opportunity
Salary description
£15.00 - £20.00 per hour