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Brook Street

Customer Service Representative

Brook Street Chesham
28,500
32 - 40 hour


Show Recently closed jobs

    Brook Street

    Customer Service Representative

    Brook Street Chesham
    28,500
    32 - 40 hour
    Status Open
    Apply now

    Apply on the employer's website


    What we ask

    Education

    No minimum education required

    What we offer

    Salary
    £28,500
    Hours
    32 to 40 hours per week
    Employment type
    permanent

    Job description

    Internal Sales Support
    ? Chesham
    ? Salary: £28,500 + ? Quarterly Bonus (up to 20% annually)
    ??Hybrid (2 days at home per week) after 3 months' probation

    About the Company
    A well-established and fast-growing manufacturer within the construction and interiors sector is looking to expand its UK team. With decades of heritage and a strong reputation for quality products, the business has experienced significant growth in recent years following substantial investment. This is an exciting time to join a forward-thinking organisation that combines innovation with a collaborative and supportive culture.

    What You Will Be Doing
    Working as part of a busy internal sales team, you will play a key role in driving sales and delivering excellent customer service:

    Identifying opportunities to increase customer spend and fill product gaps
    Building strong relationships to encourage repeat business
    Managing inbound calls and responding to customer enquiries
    Processing orders, returns, and pro formas accurately
    Providing pricing, stock, and delivery information
    Handling customer queries and complaints in a professional manner
    Working towards individual and team KPIs and sales targetsWhat You Will Need to Succeed

    Previous experience in customer service or internal sales
    Strong sales mindset with a proactive approach
    Excellent communication skills (written and verbal)
    Confident telephone manner with a customer-first attitude
    Ability to multitask and prioritise in a fast-paced environment
    Strong IT skills, including Microsoft Office
    Quick to learn new systems and processes
    A team player who can also work independently
    Benefits

    £28,500 base salary
    Quarterly bonus scheme (up to 5% per quarter / 20% annually)
    25 days holiday plus bank holidays
    Hybrid working (2 days from home after probation)
    Free on-site parking
    6% employer pension contribution
    Life insurance (4x salary)
    Ongoing training, support, and career development
    What to do now
    Please apply now with your most up to date CV, and I will get back to you as soon as I can, thanks!

    Brook Street NMR is acting as an Employment Agency in relation to this vacancy
    Salary description

    £28500.00 - £28500.00 per year

    Apply now

    Apply on the employer's website

    Apply now

    Apply on the employer's website


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