Family Support Worker

An exciting opportunity has arisen for a full time Family Support Worker to join our Domestic Abuse Service. You will be joining a multi service charity based in Coventry.  In return, we offer a competitive salary of £28,000 p.a. plus on-call payments and a contributory pension scheme.  Annual leave 26 days plus bank holidays, with an additional 1 day for every 2 years service upto 29 days, plus a comprehensive in-house training programme.

What we do:

The charity has a full trained staff team providing Supported Accommodation to survivors of domestic abuse and their children. There is also a Children's Nursery that provides full day care for pre-school children and a complex needs service, for survivors with additional complexities. 

We are looking for a reliable and committed addition to our team who is able to:

Be responsible for the completion of all family help referrals and assessments to Family Hubs for service users accessing Valley House Supported Accommodation. 

Support service users to access additional support services as appropriate.

Support the service in relation to internal and city wide development of children's services. 

Facilitate 1 to 1 and group work with families.

Liaise with universal services and facilitate/develop activities with external agencies where appropriate.

Facilitate consultation activities with children.

Continuous development of groups and resources.

The successful candidate will have:

Minimum NVQ level 3 in a related area of work and/or a minimum of 3 years relevant experience.

Preferred experience of working with families affected by domestic abuse 

Experience of completing assessments with vulnerable families.

Experience of multi-agency working.

Experience of facilitating group work/activities.

Knowledge and understanding of the difficulties faced by survivors of domestic abuse.

Knowledge of effective ways of working to engage with vulnerable families.

Understanding and passion for the work of Valley House.

Ability to work effectively within a team and on own initiative.

Competent in the use of IT tools, including Word, Excel and Outlook.

Excellent written and verbal communication skills.

Additional requirements:

Ability to work flexible hours.

Be mobile and able to travel city wide (Coventry) at short notice (car driver with use of a vehicle).  Candidates who are not car drivers, due to a disability, will be considered.

This post will require a satisfactory DBS check.

This vacancy is open to women only (exempt under the Equality Act 2010 Schedule 9, Part 1).

The hours of work are 37.5 per week.

The closing date is 4pm on Friday 29th May 2026 and interviews will be held on Wednesday and Thursday 10,11th June 2026

For more information on Valley House please visit our website (url removed)