Front office Administrator

Front Office Administrative Officer

Location: On-site in Ashford in Kent
Shift Pattern: 4 days on / 4 days off Hours: 11:00am - 11:00pm
Pay Rate: £18.12 per hour + holiday pay

We are currently recruiting a Front Office Administrative Officer to join a fast‑paced, high‑profile government environment.

This is an on-site role working as part of the front office team, acting as the key point of contact for drivers passing through border control operations.

The Role

As a Front Office Administrative Officer, you will be the primary interface between drivers and the on‑site operational teams. You will manage face-to-face queries, ensure documentation is correct, and support the smooth flow of vehicles through the inspection and booking-in process.

Key Responsibilities

Greeting and assisting drivers at the front office
Handling face-to-face queries relating to transport and border documentation
Checking in drivers and managing bookings using the PINC system
Locating missing or incorrect documentation by liaising with import agents and border control authorities in other countries
Allocating inspection bays and updating systems accordingly
Clearing data and systems post-inspection
Liaising with on-site operations teams and wider stakeholders
Maintaining accurate records in a fast-moving operational environmentSkills & Experience Required

Excellent communication and interpersonal skills
Confidence dealing with drivers
Previous administrative or front office experience (desirable)
Strong IT literacy and ability to learn new systems quickly
Ability to work calmly and professionally in a busy, regulated environment
Flexibility to work a rotating 4 on / 4 off shift pattern

What We Offer
Competitive hourly rate of £18.12 per hour + holiday pay
Structured shift pattern offering regular time off
Opportunity to work within a critical government-facing operation
Supportive team environment with on-the-job training
If you are highly organised, confident dealing with the public, and thrive in a fast-paced operational setting, we would welcome your application.What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

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