Quality Assurance Manager

Guildmore’s Planned Works is seeking an experienced Quality Assurance Manager to lead the implementation, governance, and continuous improvement of our Quality Management System (QMS) across all projects.
This role is central to ensuring that quality standards are embedded from pre-construction through to handover, with a strong focus on planning, compliance, assurance, and continuous improvement rather than standalone inspection.
Key Responsibilities
Quality Planning & System Governance
* Ensure all projects have approved Project Quality Plans (PQP) and Inspection & Test Plans (ITP) in place prior to commencement. Confirm PQPs and ITPs are tailored to project scope, risks, and programme
* Define and govern quality hold points, ensuring full compliance across project teams. Embed quality requirements throughout the full project lifecycle
Digital Quality Systems
* Configure and maintain Guildmore’s digital quality systems in line with project requirements
* Support site and project teams with system setup and ongoing use. Ensure consistency, accuracy, and audit readiness of quality records
Assurance, Monitoring & Audit
* Deliver a structured programme of audits and quality assurance reviews. Monitor trends, identify risks, and escalate issues where required
* Ensure non-conformances and defects are recorded and closed out effectively. Provide regular reporting to Operations and the Group Head of Quality
Leadership, Training & Support
* Train and support Project Managers, Site Managers, and supply chain partners
* Promote right-first-time delivery and a proactive quality cultureLead or support project quality meetings and reviews
Collaboration & Stakeholder Engagement
* Work closely with SHEQ teams to ensure aligned compliance outcomes
* Engage confidently with clients, consultants, and subcontractors. Support audits, inspections, and handover processes
Skills & Experience
* Proven experience in quality management, QA, or technical compliance within construction or property services. Strong knowledge of UK construction standards, building regulations, and contracts
* Experience developing and managing PQP and ITP frameworks. Ability to interpret drawings, specifications, and technical requirements
* Main contractor experience (desirable)Strong audit, reporting, and governance skills
* Proficient in digital quality systems and Microsoft Office. Confident communicator with the ability to challenge constructively
Personal Attributes
* Professional, credible, and confident
* Highly organised and detail-focused
* Proactive and solutions-driven
* Comfortable working across site and senior leadership levels
* Resilient with strong accountability
* Passionate about driving quality and developing teams
What We Offer
* Competitive salary and benefits package
* Supportive, family-owned company culture
* Opportunities for career progression and professional development