Compliance Coordinator

Job Description

Operations & Compliance Coordinator

Reporting to: General Manager / Operations Manager

About the Role

We are a specialist contractor delivering fire door and timber window installation projects across Greater London. As our London workload continues to grow, we are seeking an experienced Operations & Compliance Coordinator to manage the day-to-day running of our London office.

This is a key coordination role within a fast-paced construction environment. You will act as the central point for defects management, survey scheduling, documentation control, compliance tracking and client liaison.

The successful candidate will ensure field teams are effectively organised, compliance standards are maintained and project administration is accurate and structured.

Key Responsibilities

Remedial & NCR Coordination

Record, track and manage defects and remedial works.

Coordinate remedial engineers and survey teams.

Maintain engineer diaries using Microsoft Outlook.

Investigate Non-Conformance Reports (NCRs).

Compare surveys against works orders and site evidence.

Update and manage documentation via Fieldwire.

Liaise with clients to arrange return visits and close-out actions.

Support QS team with variation information where required.

Monitor recurring quality or installation trends.

Survey & Site Coordination

Organise door and window surveys across Greater London.

Schedule surveyors and site engineers efficiently.

Plan works geographically to optimise travel.

Ensure engineers have required materials, documentation and access details.

Coordinate deliveries of doors and windows.

Track completion progress and ensure sign-off documentation is obtained.

Compliance & Documentation

Support completion of PQQ submissions.

Compile and organise O&M manuals.

Maintain accurate document control systems.

Ensure Fieldwire records are up to date.

Monitor compliance documentation (CSCS, RAMS, training records).

Assist in preparing structured monthly reporting on defects and performance trends.

Office & Operational Administration

Manage London office petty cash and reconciliation.

Assist with timesheet collection and verification.

Book travel and accommodation where required.

Manage staff parking permits.

Support vehicle and fleet compliance tracking (MOTs, servicing reminders).

Monitor stock of small materials and consumables.

Client & Stakeholder Liaison

Act as a key point of contact for London-based clients.

Liaise with project managers and site managers.

Support resolution of operational issues.

Ensure clear communication between site teams and management.

Experience Required

Minimum 3–5 years’ experience in construction coordination, FM or similar operational role.

Experience managing engineers or trade teams.

Strong Microsoft Office skills (Excel, Outlook, Word).

Experience using Fieldwire or similar site management software.

Strong organisational and communication skills.

Right to work in the UK.

Desirable

Experience within fire doors, timber windows or social housing.

Experience compiling O&M manuals.

Familiarity with PQQ processes.

Knowledge of BM Trada / Q-Mark standards.

SSSTS / CSCS.

Key Competencies

Highly organised and structured.

Process-driven with strong attention to detail.

Able to manage multiple live projects.

Calm under pressure