A well-established and award-winning UK travel specialist is seeking an experienced North America Travel Expert to join its tailor-made sales team.
This is an exciting opportunity for someone passionate about North America, who enjoys designing bespoke, high-quality travel experiences and delivering exceptional customer service.
You will be joining a supportive, sociable, and ambitious travel company known for its strong culture, excellent staff retention, and commitment to destination expertise.
Role Overview
As a North America Travel Expert, you will act as the primary point of contact for clients from enquiry through to return from travel. Using your destination knowledge and travel experience, you will design and sell tailor-made and group holidays across North America.
You will be responsible for creating inspiring itineraries that exceed client expectations, turning enquiries into bookings and delivering a seamless customer journey.
Key Responsibilities
Handle tailor-made and group travel enquiries via phone, email, and occasional face-to-face events
Design and cost bespoke holiday itineraries tailored to client needs and budgets
Manage the full sales process from initial enquiry through to booking confirmation and travel completion
Book flights, accommodation, excursions, and transport with global suppliers and partners
Ensure accuracy of supplier confirmations and all booking details
Take full ownership of bookings including documentation and after-sales care
Deliver excellent customer service and achieve sales targets and KPIs
Maintain and develop destination and product knowledge through training and research
Participate in educational trips to North America to gain first-hand experience
Collaborate with colleagues and support shared workload during busy periods
Contribute to marketing and product development through feedback, trip reports, and content ideas
Requirements
Essential:
Experience in travel sales, ideally in tailor-made or group travel
Strong knowledge and passion for North America (first-hand travel experience preferred)
Excellent written and verbal communication skills
Strong customer service focus with the ability to build rapport quickly
Target-driven and commercially aware
Highly organised with strong attention to detail
Ability to manage multiple priorities in a fast-paced environment
Resilient, proactive, and solution-focused approach to salesDesirable:
Experience using travel booking systems or CRM platforms
Previous experience working towards sales targets
Additional destination knowledge of Latin America
Package & Benefits
Competitive basic salary + uncapped commission + performance bonus
28 days annual leave (including bank holidays, increasing with service)
Hybrid working model (3 days office / 2 days home)
Standard working hours: Monday-Friday, 9:00am-5:30pm (1-hour lunch)
Occasional Saturday work with time off in lieu
Regular educational trips to North America
How to Apply
If you have a passion for North America, strong travel sales experience, and a desire to create unforgettable journeys for clients, please submit your CV and a short cover letter online outlining your suitability for the role