Order Operations Specialist

Order Management Coordinator

Location: Chalfont St Giles (onsite)
Contract: 12-month contract

£16.50 p/h

We are currently seeking an experienced Order Management Coordinator to support the end-to-end order fulfilment process and ensure the highest standards of order entry quality and customer service.

The Role

This role is responsible for managing customer orders from Order Entry through to Collection, ensuring accuracy, compliance and on-time delivery while providing an excellent customer experience.

Key Responsibilities

Plan and proactively manage the full customer order lifecycle, from Order Entry to Collection
Ensure order entry and backlog quality, implementing project changes and optimising sales transfers
Deliver a high level of customer service, handling queries such as pricing, order updates, stock availability and sales leads
Monitor customer plans versus actuals to optimise On-Time Delivery (OTD) and reduce fulfilment span
Validate orders for accuracy, compliance and required approvals prior to order entry
Own and regularly update key order dates using local operating mechanisms and reports
Daily follow-up on customer credit documentation and inventory status
Provide shipping and billing instructions in line with contract terms and conditions
Track shipments, installations and applications via reporting tools
Support collections activity related to OTR issues
Provide root cause analysis for defects and fulfilment issues
Monitor and coordinate daily logistics movements between warehouses

Quality & Compliance

Operate in full compliance with Global Privacy, Anti-Competition, Quality and EHS policies
Maintain awareness of and adherence to all applicable laws, regulations and internal quality systems
Complete all required quality and compliance training within set deadlines
Escalate and address any quality or compliance concerns promptly
Drive continuous improvement across processes, procedures and work instructions

Required Skills & Experience

Previous experience in order management, project management or administrative roles
Strong understanding of the OTR process
Proficiency in Microsoft Office
Fluent in English (verbal and written)
Confident working independently and collaboratively in a matrix environment
Strong organisational skills with the ability to manage multiple priorities
Customer-focused mindset with excellent communication skills
Experience working with order configuration systems (Oracle)
Good product knowledge

Desirable Experience

Formal Project Management experience
Knowledge of Transportation and Customs
Experience with eOM and Oracle systems