Service Manager

Job Title: Service Manager
Salary: £48,000k basic
Location: Slough
Hours: Monday to Friday Days – 39 hrs per week
Company Van Provided as regional travel is required

My client is seeking a Service Manager to oversee day-to-day operations of a busy depot, ensuring high performance, compliance, and customer satisfaction across their defined region. This is a fantastic opportunity to join a growing organisation where you will have full operational responsibility, lead a skilled team of technicians and office staff, and drive improvements in efficiency, profitability, and service quality.

Key Responsibilities for the Service Manager position:

Customer & Service Delivery
Manage all customer service requirements daily, ensuring issues are resolved professionally and promptly.
Maintain the highest mechanical standards by monitoring technician work quality and job completion accuracy.
Conduct regular customer visits to maintain strong relationships and address service needs.Operational Management
Ensure all depot administration, security, and landlord-related activities are completed correctly.
Maintain excellent depot housekeeping, image standards, and full compliance with Health & Safety requirements.
Support depot controllers with workload planning to ensure timely completion of all jobs.
Manage contract performance to maximise profitability.
Maintain low WIP levels by ensuring all jobs are closed, validated, costed, and invoiced within the month.
Monitor depot overheads to ensure spend remains within budget.
Maximise depot profitability through efficiency gains and new revenue opportunities.
Ensure accurate KPI reporting using internal systems (e.g., field service software).
Ensure correct stock levels both in the depot and across technician vans.
Drive high “Fixed First Visit” performance and continuously improve service metrics.People Leadership
Divide time effectively between technicians and office staff, ensuring consistent communication and support.
Uphold company policies and address any disciplinary issues appropriately.
Check weekly timesheets for accuracy, authorisation, and correct overtime allocation.
Approve holidays while ensuring operational coverage.
Support recruitment processes with senior management approval.
Identify training needs and support technician development.
Conduct annual and probationary staff appraisals.
Maintain staff motivation, efficiency, productivity, and utilisation levels.Technical Support & Safety
Provide technical guidance for workshop and field-based jobs.
Escalate any incident involving risk to life or property within 24 hours.
Ensure depot and field Health & Safety standards are always upheld.Key Performance Measures
Depot financial performance: turnover, gross profit, and net profit.
Efficiency, utilisation, and productivity of depot staff.
Customer satisfaction levels.
Accuracy and timeliness of service reports.
Housekeeping and depot presentation standards.
Budget control and spending discipline.
Technical competence and training completion.
Response times (VOR & non-VOR).
First-Time Fix performance.
Contract performance metrics.Who You Will Work With
Service Operations
Parts
Aftersales
Contracts
Service Depot Teams
Other Depot Managers
Billing & Support
Sales Teams
Quality
Demonstration & Training StaffHow to Apply

Interested? For more details or to discuss your next career move, contact Macy at Kemp Recruitment on (phone number removed)

Reference: INDMM